ChangeGear Service Smart Technology takes advantage of big data and machine learning to deliver intelligent features that power a new era of ITSM. Intelligent features that augment user interactions and provides predictive analytics and recommendations in real-time based on your organization's historical data, knowledge base, and user interactions. The result is shorter staff training time, faster resolution times, and happier end users.
Discover how ChangeGear Service Smart Technology enhances ITSM to take advantage of big data insights with real-time recommendations for staff and end users.
ChangeGear Field Recommender powers real-time intelligence to guide staff in completing a ticket. Get new staff up to speed faster and maintain consistency in your processes.
ChangeGear Smart Responder works proactively to help end users resolve incidents while keeping them engaged during the entire ticket submission process.
ChangeGear IntellAssign takes the guesswork out of ticket routing and maximizes efficiency among your workforce by using analytics to assign tickets.