When a salesperson quotes you a price on an ITSM solution, it's never the complete cost. There are always hidden costs that pop up during the course of an implementation project. The vendor can't always predict those expenses, either.
However, that doesn't mean those hidden costs have to catch you off guard. The question becomes, how do you know what those mystery expenses will be? This book gives you insight into the sorts of costs you should keep in mind: the cost of your current ITSM system, licensing, implementation time, how much you'll need to customize the solution, the expenditures for professional services or customizations, training and ease of use.
Read this eBook to dive deeper into the hidden costs of ITSM!