Choosing the right IT Service Management tool can be tough. ITSM vendors provide broad responses to RFPs, and IT leaders are struggling to identify the best tools that meet their specific need. It is critical that organizations take the right steps and evaluate their maturity so that their RFP can be tailored around achieving maximum business value.
Join us for this presentation to learn more about:
- Ensuring the RFP meets the requirements of both IT and the business
- Asking the right questions of tools vendors
- Performing the MoSCoW Analysis