Service Smart Technology Features Overview Guide



Discover ChangeGear Service Smart Technology

ChangeGear Service Smart Technology is an award-winning platform engineered with the latest innovations in AI, Machine Learning, Natural Language Processing, Predictive Analytics and more. Our vision is to create a proactive ITSM environment powered by intelligent technologies that allow staff and end users to work more efficiently and make better decisions. This is next generation ITSM.

In this eBook, you’ll learn about the AI-powered features & capabilities of the ChangeGear Service Smart Technology Platform!

  • Explore advanced AI technologies like Machine Learning and Natural Language Processing (NLP)
  • Discover how staff can use AI assistance for efficient ticket processing and faster resolutions
  • Find out how management can leverage predictive analytics to gain insight into future trends and be more strategic in their planning
  • Learn how end users can become more engaged with self-service options with assistance from the chatbot, recommendation engines, etc.
  • And more!

AI for ITSM isn’t just a futuristic fantasy. Learn how ChangeGear Service Smart Technology is leveraging innovations in AI today for more proactive enterprise service management!