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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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ITSM Solution Guide: 50 Questions for Building ITSM Requirements

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Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set of requirements based on their particular needs and goals. Of course, figuring out just what to include can be a difficult process. That’s why we have developed the “ITSM Solution Guide: 50 Key Questions.”

We invite you to take these questions and use them in developing requirements for your new solution. While exciting challenges and rewards await any team ready to take on the challenge of improving IT Service Management within their organization, this can also be a confusing time. 

Read more in the guide above!