IT Change Management: Understanding Implementing ITIL Best Practices

Executive Summary

Change is indispensable in IT. New developments in IT technologies such as virtualization, cloud computing and social media have increased the need to provide more services across a combination of environments and platforms. In spite of the growing complexity of the IT infrastructure and economic constraints affecting all sectors of the economy, IT organizations are expected to provide reliable, secure and continuous services in order to support business-strategic initiatives and gain a competitive edge.

The growing complexity of the IT landscape, as well as emerging challenges of coordinating distributed resources and services, higher interdependencies and growing data management needs often result in service interruptions and outages because of the lack of systematic procedures to manage changes made to the IT environment. No organization can afford the loss of productivity, revenue and customer confidence in these challenging economic times...

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