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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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How to Build an IT Service Desk to Support the Business of Today

The IT help desk is under tremendous pressure today, and companies are feeling the pinch. Outdated IT support systems just can't provide the efficient service that companies need. In fact, slow-moving IT help desks, plagued with avoidable hiccups and delays, can even have a negative impact on overall operations, actually hurting your business.

Join Jim Rapoza, Senior Research Analyst of IT for Aberdeen Group, and Jaime Spector, Product Marketing Manager for SunView Software as they explore the strategies, technologies and capabilities that best-in-class support organizations leverage to improve their service offerings, reduce stress on the service desk, and increase cost-savings.