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IT Service Management

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Executive Summary

IT is no longer separate from business; IT is now the foundation that enables business to function, innovate and compete. As IT continues evolving it facilitates changes that create new business opportunities and services. In turn, these new technologies require expanding the reach of business. Virtualization, The Cloud, mobile technologies and social media continue reshaping the ways in which people, businesses and governments operate and interact. 

Expansion of services and business opportunities thrive when interactions between people and technology become simpler and more intuitive. However, frontend simplicity requires increasingly high levels of complexity behind-the-scenes to meet current expectations of flawless availability while also preserving the integrity and confidentiality of the system, data and all transactions. 

Read more in the guide above!