ChangeGear User Center



The User Center is a fully integrated feature of ChangeGear designed to increase Service Desk efficiency and improve customer satisfaction. The User Center feature streamlines request creation for the Service Desk Analysts with an intuitive workspace that makes submitting a new request quick and easy. With User Center, the Service Desk Analyst can use the Profile Browser to easily locate the profile of inbound callers, review request history, and quickly submit a new service, Incident, Problem, or Change Request.

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