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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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A 5 Step Plan for Selecting the Right Service Desk

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Introduction

Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary to install and configure the new solution. With so much to keep in mind, many organizations end up making decisions they later regret. This is especially evident in extreme situations such as when components of a solution end up becoming unused or shelfware. However, a company that chooses the right service desk solution can create incredible value.

Businesses that maximize the value of their service desk solution can create ROI in a variety of ways, but doing so depends on a company’s ability to understand their service delivery needs. Accurately measuring these demands and finding the right solution hinges on a company’s ability to follow a few key requirements for getting the most out of their decision.

Read on in the white paper above!