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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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Webinar: 5 Ways to Improve the IT Service Desk for a Better End-User Experience

Many corporate IT service desks continue to be under pressure to deliver better IT support – with end-users and customers demanding increased efficiency and a better service, and likely at a lower cost. Service desks can’t afford to stand still, and thus the improvement of their operations, and of IT support overall, should be a crucial part of any corporate IT organization’s strategy and roadmap.

Join Stephen Mann, ITSM expert with ITSM.tools, and Jaime Spector, product marketing manager for SunView Software, as they break down the 5 key ways that you can improve IT Service Desk processes to deliver a better overall experience for your end-users.