For a long time, many businesses have gotten by with simple, homegrown help desk solutions. After all, email and SharePoint can be useful tools when trying to organize user support requests. However, such practices only remain viable when IT requirements are fairly simple and easy to control. As businesses of all sizes face escalating demands from both technology and infrastructure, the demand for more a more advanced, modern help desk solution may become necessary.
The flaws associated with homegrown help desks are a big part of why businesses increasingly need dedicated solutions.
Read on in the whitepaper above!