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Review platform features & packaging to decide what best meets your needs.

IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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5 Reasons to Upgrade Your Homegrown Helpdesk

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Introduction

For a long time, many businesses have gotten by with simple, homegrown help desk solutions. After all, email and SharePoint can be useful tools when trying to organize user support requests. However, such practices only remain viable when IT requirements are fairly simple and easy to control. As businesses of all sizes face escalating demands from both technology and infrastructure, the demand for more a more advanced, modern help desk solution may become necessary.

The flaws associated with homegrown help desks are a big part of why businesses increasingly need dedicated solutions.

Read on in the whitepaper above!