The core benefit of implementing Service Request Management is that standard requests are separated from Incidents driving improved efficiency when managing routine service request tickets and at the same time, increasing concentration on break/fix tickets.
Since Service Request Management is fully integrated with ChangeGear, any Service Request ticket can be easily escalated to an Incident, Problem, Change or Line-of-Business Process. And, of course, any ticket that is in Incident, Problem or Change can be just as easily sent back to Service Request Management for fulfillment.
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