IT Service Management Software (ITSM)

Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform.


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ITSM for the Digital Enterprise

ChangeGear sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. ChangeGear also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.

ITSM for the Business

Proven ITIL-Based Processes

A Robust Service Desk and More

ChangeGear ITIL-Based Processes

ChangeGear is a comprehensive IT Service Management Platform with ITIL-based processes out-of-the-box.

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Self-Service Portal
  • Service Catalog
  • Service Request
  • CMDB & Asset Discovery

SunView Willow AI™ Platform

Powered By AI & Machine Learning


Leverage the power of AI and machine learning to deliver smarter and more efficient processes for your staff and employees.

  • SunView Machine Learning Engine
  • Automated Smart Responses
  • Field Recommendations
  • Resolution Suggestions
  • Intelligent Ticket Assignments
  • Chatbot Self-Service
  • Sentiment Analysis

Go Beyond ITSM

Enterprise Service Management (ESM) Processes

Enterprise Service Management

Utilize dynamic workflows, automation, notifications, SLA management, and more to deliver process-based applications for all segments of the enterprise.

  • Project Management
  • Facilities
  • HR Onboarding
  • Custom

Intelligent ITSM Supports Digital Transformation

ChangeGear enables your organization to deliver smarter IT services to support the digital enterprise.


Maximize Efficiency with A Modern ITSM Platform

Complex, costly, and inflexible ITSM platforms are things of the past. ChangeGear Service Manager launches from day one with flexible, responsive features all geared towards your delivering a rich, enterprise-gate IT Service Management solution.

  • Easily scales to thousands of users and millions of tickets
  • Get started fast with out-of-the-box ITIL processes
  • Quickly adapts forms, fields, workflows, and automations—no coding required
  • Low administration overhead—no geeks required
  • Connects to everything with RESTful API

Reduce Risk with Agility

IT struggles to find a balance between change and innovation for the business while still protecting risk and compliance. ChangeGear Service Manager embraces high-velocity changes with flexible change management processes engineered to support ITIL, DevOps, and business changes.

  • Reduce risk and achieve compliance with a single change repository for the business
  • Gain complete visibility into all changes with dashboards, workspaces, and reporting
  • Streamline release processing with multi-modal processes and automation
  • Dramatically simplify compliance reporting
  • Automate collection of change artifacts by connecting to the development toolchain
  • Improve collaboration with CAB management tools and the change calendar

Experience the Benefits of an Artificially Intelligent ITSM System

Keeping up with the demands of the digital workplace is hard. ChangeGear Service manager brings a new era of ITSM by harnessing the power of big data and machine learning to deliver intelligent features that help staff and end users get the answers they need fast.

  • Staff get the answers they need in seconds with Suggestion Center
  • New staff members learn faster with contextual assistance
  • Receive user sentiment in real-time
  • Intelligently assign tickets to appropriate staff

Increase End User Adoption with Our Consumer-like Experience

IT systems can be cumbersome, and often do not properly engage employees and staff in an easy-to-use, productive way. ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call volume for IT staff.

  • Find solutions easier with enhanced Knowledge Base support and functionality
  • Deliver self-service suggestions via email or chatbot with Knowledge Base recommendations
  • Personalize self-service portals for different teams and departments
  • Customize chatbot to your specifications with configurable pre-defined answers

Track Your Service Management Activities in Real Time

Making critical ITSM-related decisions is difficult without the right insights. ChangeGear Service Manager gives your team more visibility into all of their Service Management related activities so they can better contextualize, report, plan, and deliver more value to the business.

  • Access immediate insights into metrics and KPIs with persona-based dashboards
  • Customize your dashboard or reports with built-in widgets, charts, and graphs
  • Process data through pre-built predictive analytics

Schedule a demo to witness Service Manager’s full functionality personally.

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