Leverage the powerful combination of enterprise knowledge and machine learning to deliver answers quicker for IT staff.
Use the latest in technology like predictive search, Chatbots, and smart responders to better engage employees, customers, and partners.
Get the visibility and intelligent automations you need to supercharge your operations and support organization.
Service Manager includes intelligent features powered by Service Smart Technology. Leverage the power of big data and machine learning to deliver smarter and more efficient processes for your staff and employees.
By 2019, IT service desks utilizing machine-learning enhanced technologies will free up to 30% of support capacity.
Many ITSM solutions today are too complex, costly, and inflexible. ChangeGear Service Manager ditches the complexity of cumbersome, legacy systems and combines a proven, scalable architecture with innovative intelligence technology to deliver a rich, enterprise-grade IT Service Management solution that's remarkably smart, integrated and agile.
IT struggles to find a balance between change and innovation for the business while still protecting risk and compliance. ChangeGear Service Manager embraces high-velocity changes with flexible change management processes engineered to support ITIL, DevOps, and business changes.
Keeping up with the demands of the digital workplace is hard. ChangeGear Service Manager brings a new era of ITSM by using the power of big data and machine learning to deliver intelligent features that help staff and end users get the answers they need fast.
IT systems can be cumbersome, and often do not properly engage employees and staff in an easy-to-use, productive way. ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, so your support staff can work more efficiently.
Making critical ITSM-related decisions is difficult without the right insights to inform them. ChangeGear Service Manager gives your team more oversight into all of their Service Management related activities so you can better contextualize, report, plan and execute to deliver more value to the business.
Flexible licensing and delivery options are critical in reducing your ITSM costs. SunView provides you with ultimate flexibility to get the most out of your ITSM investment.
Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.
Provide incident and service request management for requesters across the enterprise without worrying about the cost.
Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs