ChangeGear Service Manager
Improve staff productivity and deliver phenomenal self-service with intelligence driven service management.
A Robust Service Desk and More
Powered By AI + Machine Learning
Enterprise Service Management (ESM) Processes
Service Manager includes intelligent features powered by ChangeGear's Willow AI & Machine Learning Platform. Leverage the power of big data and machine learning to deliver smarter and more efficient processes for your staff and employees.
Streamline request management across any business process by leveraging ChangeGear's workflows, automation, notifications, SLA management, and more to deliver process-based applications.
ChangeGear enables your organization to deliver smarter IT services to support the digital enterprise.
Many ITSM solutions today are too complex, costly, and inflexible. ChangeGear Service Manager ditches the complexity of cumbersome, legacy systems and combines a proven, scalable architecture with innovative intelligence technology to deliver a rich, enterprise-grade IT Service Management solution that's remarkably smart, integrated and agile.
IT struggles to find a balance between change and innovation for the business while still protecting risk and compliance. ChangeGear Service Manager embraces high-velocity changes with flexible change management processes engineered to support ITIL, DevOps, and business changes.
Keeping up with the demands of the digital workplace is hard. ChangeGear Service Manager brings a new era of ITSM by using the power of big data and machine learning to deliver intelligent features that help staff and end users get the answers they need fast.
IT systems can be cumbersome, and often do not properly engage employees and staff in an easy-to-use, productive way. ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, so your support staff can work more efficiently.
Making critical ITSM-related decisions is difficult without the right insights to inform them. ChangeGear Service Manager gives your team more oversight into all of their Service Management related activities so you can better contextualize, report, plan and execute to deliver more value to the business.