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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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ChangeGear Service Desk

Service Desk solution that's easy to implement, manage and change.

Essentials You Need for a Remarkably Efficient IT Service Desk

Service Desk software should be an enabler, not a barrier, to delivering great service. IT needs a cost-effective platform that is easy to implement, manage, and configure to meet the needs of the business. ChangeGear Service Desk is the powerfully simple solution for managing, tracking and controlling IT services. Easily facilitate ticket routing, resolve requests, automate changes and more from a highly scalable, single platform.

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A Service Desk for Everyone

BETTER SUPPORT THE BUSINESS WITH A SERVICE DESK THAT MAKES EVERYONE HAPPY.

Managers

Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.

Staff

Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.

End Users

Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.

Proven ITIL-Based Service Desk.

  • essentials-incident-management.pngIncident Management
  • essentials-problem-management.pngProblem Management
  • essentials-change-management.pngChange Management
  • essentials-release-management.pngRelease Management
  • essentials-knowledge-management.pngKnowledge Management
  • essentials-self-service-portal.pngSelf-Service Portal
  • essentials-service-request.pngService Request

Beyond IT Processes

POWER YOUR BUSINESS WITH PROCESS-BASED APPLICATIONS

  •  Project Management
  •  Purchasing
  •  Onboarding
  •  Custom

Streamline request management across any business process by leveraging ChangeGear's workflows, automation, notifications, and SLA management & more to deliver process-based applications.

71% of IT Organizations believe perception of IT is dependent on Service Desk.

Gartner
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User Access: Employees, Customers, Partners

  • Self-Service Portal
  • Email
  • Mobile Device
  • Phone
Essential ITIL Processes
Service Request, Incident, Problem, Change, Release, Knowledge, CMDB*
Dashboards, Self-Service, SLA Manager, and more.
Beyond IT Processes
Configurable process modules to support the business
Projects, HR, Purchasing, etc.

Application Services Framework

  • Workflows
  • Automations
  • Collaboration
  • Analytics

Integrations: REST API

  • Directory Services
  • Systems Monitoring
  • Email System
  • 3rd Party Tools

* Optional Process

Deliver Amazing Support

Discover how the ChangeGear Service Desk gives you the most bang for your buck without comprising on the quality of your service delivery.

Setting up your Service Desk doesn't have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.

  • Reduce costs & complexity for IT with Service Desk software that is easy to implement & manage
  • Get started quickly thanks to a fast implementation & a full suite of ITIL-based processes that come out-of-the-box
  • Leverage flexible licensing & delivery models for the best-fitting service desk solution that meets all of your business requirements
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Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.

  • Create & configure dynamic forms, fields, workflows & automations without code
  • Easily navigate & customize the interface with a modern, responsive user experience
  • Seamlessly integrate with 3rd-party applications with the RESTful API
  • IT Staff are automatically configured to access pertinent modules based on their role in the ChangeGear mobile app

 

Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard, and it allows you to create and share dashboards to IT staff, managers, and executives.

  • Get immediate insights over metrics & KPIs with persona-based dashboards and visual widgets, charts and graphs
  • Quickly access tickets & tasks with the responsive grid controls on the workspace
  • Plan, track and prioritize daily activities & check metrics in your personalized workspace
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Making your end users happy is priority #1. ChangeGear Service Desk empowers end users to find solutions faster, so your support staff can work more efficiently. It's a win-win situation

  • Increase end user satisfaction with a robust self-service portal with an easy-to-use responsive interface
  • Make finding solutions easy with advanced search of the knowledge base & ticket history
  • Users can quickly create requests without forms
  • Give users real-time notifications via SMS
  • End users can access services via ChangeGear mobile on most major mobile devices
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