Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.
Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.
Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.
71% of IT Organizations believe perception of IT is dependent on Service Desk.
* Optional Process
Setting up your Service Desk doesn't have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.
Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields,
Real-time metrics and KPIs are critical for you and your staff
Making your end users happy is priority #1. ChangeGear Service Desk empowers end users to find solutions faster, so your support staff can work more efficiently. It's a win-win situation
Flexible licensing and delivery options are critical in reducing your Service Desk costs. SunView provides you with ultimate flexibility to get the most out of your Service Desk investment.
Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.
Provide ITSM services for requesters across the enterprise without worrying about the cost.
Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs