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IT Service Desk

A ITIL SERVICE DESK SOLUTION THAT IS FAST TO IMPLEMENT, EASY TO MANAGE, AND DELIVERS A QUICK RETURN ON YOUR INVESTMENT.

Our flexible platform delivers from either on-premise or as a hosted, cloud solution.

 

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Turn Your Service Desk Software into a Valuable Member of Your Team

ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box.

Our platform is designed to deploy as either an on-premise or cloud solution, with no loss of functionality or features. You can choose the environment that best suits your technology, compliance, and infrastructure needs.

With its innovative features, Service Desk works alongside your IT team. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require.

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Managers

Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.

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Staff

Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.

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End Users

Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.

ChangeGear has allowed us to take our Change Management process to another level.

CATHI KUNTZ

IT ASSET & CHANGE MANAGER
GRAPHIC PACKAGING INTERNATIONAL

Deliver Amazing Support

Discover how the ChangeGear Service Desk gives you the most bang for your buck without comprising on the quality of your service delivery.

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Increase User Engagement with Easy-to-Use Self-Service Portal

If the end user is happy, everyone’s happy. ChangeGear Service Desk’s navigable self-service portal empowers them to find solutions faster and freeing up your support staff to address high priority needs.

  • Increase end user satisfaction with a modern self-service portal
  • Users can easily submit and get ticket status
  • Customize portal via drag-n-drop

Take Complexity Out of Configurations

Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.

  • Create and configure dynamic forms, fields, workflows, and automations without code
  • Easily navigate and customize the interface with a modern, responsive user interface
  • Seamlessly integrate with third-party applications with the RESTful API
  • IT staff are automatically configured to access pertinent modules based on their role in the ChangeGear mobile app
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Get Actionable Insight with Real-time Dashboards

Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard that allows you to create and share dashboards to IT staff, managers, and executives.

  • Get immediate insights over metrics and KPIs with persona-based dashboards and visual widgets, charts, and graphs
  • Quickly access tickets and tasks with the drill-down action
  • Plan, track, and prioritize daily activities
  • Check metrics in your personalized workspaces

Get Your Team Up and Running with Speedy Implementation

Setting up your Service Desk doesn’t have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.

  • Reduce costs and complexity for IT with Service Desk software that is easy to implement and manage
  • Get started quickly thanks to a fast implementation and a full suite of ITIL-based processes that come out-of-the-box
  • Leverage flexible licensing and delivery models for the best-fitting service desk solution that meets all of your business requirements
  • Supports either on-premise or hosted cloud installations. 
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Interested? Schedule a demo today to see Service Desk in action for yourself.

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