ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box.
Our platform is designed to deploy as either an on-premise or cloud solution, with no loss of functionality or features. You can choose the environment that best suits your technology, compliance, and infrastructure needs.
With its innovative features, Service Desk works alongside your IT team. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require.
Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.
Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.
Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.
71% of IT Organizations believe perception of IT is dependent on Service Desk.
Gartner
Discover how the ChangeGear Service Desk gives you the most bang for your buck without comprising on the quality of your service delivery.
If the end user is happy, everyone’s happy. ChangeGear Service Desk’s navigable self-service portal empowers them to find solutions faster and freeing up your support staff to address high priority needs.
Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.
Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard that allows you to create and share dashboards to IT staff, managers, and executives.
Setting up your Service Desk doesn’t have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.
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