Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.
Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.
Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.
71% of IT Organizations believe perception of IT is dependent on Service Desk.
If the end user is happy, everyone’s happy. ChangeGear Service Desk’s navigable self-service portal empowers them to find solutions faster and freeing up your support staff to address high priority needs.
Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.
Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard that allows you to create and share dashboards to IT staff, managers, and executives.
Setting up your Service Desk doesn’t have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.