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Review platform features & packaging to decide what best meets your needs.

IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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Process Modules

Drive efficiency throughout the enterprise with line-of-business Process Modules.



Process Modules provide delivery groups across the enterprise with an out-of-the-box request management platform for managing, tracking, and delivering services. The Process Modules are designed for specific delivery groups like HR, Purchasing, or the Project Management Office. Being a fully integrated ChangeGear module allows for request promotions with one-click to other ticketing modules. 

The ChangeGear Process Modules include prebuilt workflows, forms, automations, notifications, SLA management, and reporting that enable delivery groups to efficiently handle service requests. With functionality based on the other ChangeGear ticket modules, the Process Modules are easy to implement and use. 

Process Templates are available for Project Management, HR, and Purchasing to accelerate your implementation.

  • Leverage existing Service Desk for Beyond IT processes
  • Quickly deploy a process module to support any business process
  • Quickly deploy modules using process template

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