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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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IT Change Management

The Change Management solution engineered for speed and agility.

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Change Management for Business Agility

IT requires a Change Management solution optimized to support the dramatic increase in volume and complexity of change within the modern enterprise. Through advanced automation and controls, ChangeGear has been designed to streamline the entire change and release management process within a simple, easy to use but powerful interface.

Make Changes For All Roles

 

DevOps

Support DevOps initiatives by streamlining change processes to reduce release bottlenecks.

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IT

Reduce risks and improve systems availability by automating ITIL change management best practices.

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Business

Meet compliance requirements of NERC/CIP, FDA CFR 21, PCI and others by implementing documented change control processes for non IT assets.

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Agile Change Ecosystem

ChangeGear Architecture Map

User Access: IT Operations Staff, Developers, CAB

  • Self-Service Portal
  • Email
  • Mobile Device
  • Systems
ITIL Change Management
Change, Release
Dashboards, Calendar, CAB Management, and more
ITIL Configuration Management
CMDB*, Asset Discovery
Dependency Maps, Change Detection, and more
DevOps
Configure modules to support DevOps
Issue Tracking, Backlog Management

Application Services Framework

  • Workflows
  • Automations
  • Collaboration
  • Analytics

Integrations: REST API

  • Connect most third party apps with ChangeGear's RESTful API

*Optional processes

Support More Changes. Manage Risk and Compliance.

Discover how ChangeGear can optimize change management for better risk and compliance management.

 

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Don't let change management become a bottleneck for IT. ChangeGear is designed to support multiple modes of change processing to accommodate ITIL-, DevOps-, and Business- oriented change controls. Multi-modal processing allows organizations to define varying change policies based on the balance of speed and risk.

  • Speed approvals with pre-authorizations based on team performance
  • Increase efficiency with automations for approval routing
  • Built-in change model workflows for ITIL, DevOps and business processes — no coding required

Metrics and collaboration are critical for a successful change management program. ChangeGear enables seamless collaboration around change processes including tools for smooth execution of CAB or peer review meetings. The fully customizable dashboard provides complete visibility into all changes.

  • ChangeGear dashboards with visual reporting, metrics & KPIs
  • Quickly dig into RFCs, announcements & other change activities in the staff workspace
  • Easily look ahead at all scheduled changes with the Change Calendar
  • Keep everyone informed with automated email notifications
  • CAB management tools to support in-person or virtual CAB meetings

Automation is required to keep up with the volume of requests. Easily create new business rules and set up IT process automations, approvals, and notifications with ChangeGear's codeless, built-in BPAs, SLAs, and workflow automations. Approval routing is automated based on RFC types and captures all approval details in the audit trail.

  • Improve communication with automated notifications
  • Establish business rules for RFC processing
  • Keep changes on track with SLA management
  • Optimize RFC forms based on the change type

Streamline compliance reporting with a central repository of change information. ChangeGear supports the collection of all documentation required for an assessment of risk associated with the change request and provides each access for reporting.

  • Reduce risk by creating a central repository of all changes across the enterprise
  • Automate the collection of critical risk documentation & change record history
  • Dramatically reduce time to complete audit reporting

With full RESTful API capabilities, ChangeGear seamlessly integrates with most 3rd-party tools, providing complete change visibility through the automated collection of release artifacts, code and configuration changes, and a host of other configurable data.

  • Integrate with development toolchain to capture change artifacts  Learn More →
  • Create and update RFCs from other programs
  • Support connections to Asset Management, System Monitoring, Source Code Control, & more
 

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