Smart machine technologies for contextual and personalized interaction are creating new options for knowledge dissemination.
ChangeGear Field Recommender powers real-time intelligence to guide staff in completing a ticket. Get new staff up to speed faster and maintain consistency in your processes.
ChangeGear Smart Responder works proactively to help end users resolve incidents while keeping them engaged during the entire ticket submission process.
ChangeGear IntellAssign takes the guesswork out of ticket routing and maximizes efficiency among your workforce by using analytics to assign tickets.
ChangeGear Suggestion Center perfectly harnesses the power of system intelligence to provide staff with real-time suggested recommendations for tickets based on an advanced analysis of ticket history,