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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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Willow AI

AUGMENTING HUMAN CAPABILITY

Willow AI is an artificial intelligence and machine learning technology that enables the enterprise to easily harness data to provide suggested solutions, predictive insights, and smarter automation. Willow makes it possible for users to engage with the system through voice, natural written language, and image recognition. With a suite of cognitive features, Willow provides an enhanced experience for the user and an intrinsic, cost-saving value to the enterprise as a whole.

 

 

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2016 Award Winner for Innovation of the Year

RECOGNIZED BY PINK ELEPHANT FOR MOST INNOVATIVE ITSM TECHNOLOGY 

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Smart machine technologies for contextual and personalized interaction are creating new options for knowledge dissemination.

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Willow AI Platform
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Deliver Smarter Service Management

Discover how the ChangeGear Willow AI Platform enhances ITSM to take advantage of big data insights with real-time recommendations for staff and end users.

 

EXPLORE CHANGEGEAR   SCHEDULE DEMO

ChangeGear Field Recommender powers real-time intelligence to guide staff in completing a ticket. Get new staff up to speed faster and maintain consistency in your processes.

  • Get real-time recommendations for field values based on historical analysis
  • Each recommendation is accompanied by alternatives with confidence scoring
  • Field recommender keeps learning as additional details are completed in summary & description fields
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ChangeGear Smart Responder works proactively to help end users resolve incidents while keeping them engaged during the entire ticket submission process.

  • Engage your users with automated smart responses to their in box that include relevant solution recommendations from the knowledge base.
  • Automated email notifications keep end users informed by providing when a ticket is estimated to be resolved

ChangeGear IntellAssign takes the guesswork out of ticket routing and maximizes efficiency among your workforce by using analytics to assign tickets.

  • Enable automations to determine ticket load balancing for you
  • Organizational data & historical staff records are used contextually to determine the right person for the job
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ChangeGear Suggestion Center perfectly harnesses the power of system intelligence to provide staff with real-time suggested recommendations for tickets based on an advanced analysis of ticket history, knowledge base, and user interactions.

  • Staff get real-time access to recommended solutions for incident
  • Easily resolve tickets with one of the recommended solutions

How Big Data & Machine Learning Are Transforming ITSM

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