Smarter IT Solutions for Your Modern Digital Workplace

ChangeGear products deliver intelligent, people-centric IT service management with critical enterprise-grade features you need to ensure that your solution is able to meet your current and future business requirements.

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ChangeGear Change Manager

Automate Change Management to Support Agility 

ChangeGear Change Manager provides a browser-based centralized repository for all changes while providing powerful automations, multi-modal workflows, customizable dashboards, and ad-hoc reporting. Using the ChangeGear RESTful API to automatically log all changes performed by your DevOps team enables you to capture critical change information from your development toolchain, providing complete visibility into IT change for metrics reporting, change scheduling, and problem resolution.

  • Configure Change Controls the Way You Want
  • Plug into Your DevOps Toolchain
  • Gain Complete Change Visibility for Compliance & Reporting
  • Improve Communication Between Dev & Ops Teams
  • Create Pre-Authorizations for Faster Approval Routing
  • CAB Management Made Easy
  • Identify Conflicts on the Change Calendar

 

Explore Change Manager   Watch Demo

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ChangeGear Service Desk

The "No Sweat" Service Desk

You won't break a sweat delivering the essential IT services for service request, incident, problem, and change management. With ChangeGear Service Desk the speed and agility you need to meet the ticketing demands of your business will be right at your fingertips. Our service desk is an integrated solution that enables IT organizations to quickly resolve, track, manage, and control IT service requests from a centralized easy-to-use platform. Service Desk offers flexible licensing, add-ons, and customizable processes so you can ensure you get the right solution for your growing organization.

  • Everything You Need From a Simple Help Desk to an Integrated Service Desk
  • Fast to Implement & Easy to Manage
  • Scales to Support Any Size Organization
  • Configurable Dashboards & Reporting for Complete Visibility
  • Intuitive Modern User Interface That's Easy to Learn
  • Satisfy Your Users with Engaging Self-Service

 

Explore Service Desk   Watch Demo

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ChangeGear Service Manager

The Future of Enterprise Service Management

Say goodbye to cumbersome, costly legacy ITSM platforms. ChangeGear Service Manager delivers an all-inclusive service management platform with advanced enterprise capabilities to meet the needs of the modern digital workplace. ChangeGear's Service Smart Technology leverages machine learning and big data analytics to power intelligent features like Chatbots, recommendation engines, and other ITSM automations to enhance staff productivity and boost self-service resolution stats.

  • Complete Enterprise Service Management Platform
  • Incident, Problem, Change, Service Request, Service Catalog, CMDB, & More.
  • Service Smart Technology Powered by Machine Learning and Big Data
  • Personalized Dashboards & Workspaces To Keep You Informed
  • Advanced Change Management Capabilities
  • Configure Your Own Processes

 

Explore Service Manager   Watch Demo

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Big Data & Machine Learning Technology for ITSM

LEVERAGE INTELLIGENT FEATURES TO POWER A NEW ERA OF INTELLIGENT ITSM.
 

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Pricing & Features

Whether you need the ability to manage infrastructure change, an easy-to-use ticketing system or a complete ITSM solution, the ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs.
ChangeGearChange Manager
Change Management Solution for IT Controls, Compliance, & DevOps Try Now
ChangeGearService Desk
Robust Service Desk for supporting employees, customers, and partners. Try Now
ChangeGearService Manager
Intelligent Service
Management Platform Get Quote
Licensing
Pricing
From $41 Per staff user / mo
billed annually
From $46 Per staff user / mo
billed annually
Call For Quote
License Type
Perpetual or Subscription
Perpetual or Subscription
Perpetual or Subscription
User Licensing
Named or Concurrent
Named or Concurrent
Named or Concurrent
Asset Licensing
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB
Process Modules
Incident Management
✔
✔
Problem Management
✔
✔
Change Management
✔
✔
✔
Release Management
✔
✔
✔
Knowledge Base Management
✔
✔
Service Catalog
✔
Service Request Management
✔
✔
Configuration Management (CMDB)
Option
Option
✔
User Experience
Persona-Based Dashboard
✔
✔
✔
Personalized Workspace
✔
✔
✔
Dynamic Forms and Fields
✔
✔
✔
User Center
✔
✔
✔
Intelligent Search
SQL Search
ElasticSearch
ElasticSearch
Standard Reporting
✔
✔
✔
Self-Service Portal
✔
✔
✔
Email Conversation Management
✔
✔
✔
Announcement Calendar
✔
✔
✔
User Satisfaction Survey
✔
✔
User Sentiment Capture
✔
✔
Survey Management
✔
✔
Automation
Asset Management
CMDB Option
CMDB Option
✔
Business Policy Automation
✔
✔
✔
SLA Management
✔
✔
✔
Template Management
✔
✔
✔
Approval Routing
✔
✔
✔
Email Approvals
✔
✔
✔
Notifications & Alerts
✔
✔
✔
Task Management
✔
✔
✔
Email Ticket Creation
✔
✔
✔
VIP Ticketing
✔
✔
✔
Global View Management
✔
✔
Workflow Automation
✔
✔
✔
Automated Network Discovery
CMDB Option
CMDB Option
✔
Configuration Auditing
CMDB Option
CMDB Option
✔
Business Service Mapping
CMDB Option
CMDB Option
✔
Advanced Change Features
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
✔
Option
✔
CAB Meeting Management
✔
Option
✔
Forward Schedule of Change
✔
Option
✔
Change Log Tracking
✔
Option
✔
Pre-Authorizations
✔
Option
✔
Change KPIs and Reports
✔
Option
✔
Advanced Enterprise Features
Multiple Organizations
Option
✔
SLA / Workday Management
Option
✔
SmartHub Interface
Option
✔
Intelligent Features
SunView Machine Learning Engine
✔
Field Completion Guidance
✔
Resolution Suggestions
✔
Smart Request Responses
✔
Intelligent Assignments
✔
Chatbot
✔
Effort Estimates
✔
User Sentiment & Sentiment Trends
✔
Configuration
Microsoft .NET 4.6 Architecture
✔
✔
✔
Directory Services Authentication
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
✔
✔
✔
Web Services SDK
✔
✔
✔
REST API
✔
✔
✔
Global Label Editing
✔
✔
✔
Forms Designer
✔
✔
✔
Visual Workflow Editor
✔
✔
✔
Customizable Self-Service Portal
✔
✔
✔
User Defined Fields and Forms
✔
✔
✔
Configuration Collector Framework
CMDB Option
CMDB Option
✔
Multi-lingual Client
Option
Option
Custom Process Modules
Option*
Option*

*Process Module Templates available (HR, Procurement, Project Management)

Licensing & Delivery Options

Flexible licensing and delivery options are critical in reducing your Change Management costs. SunView provides you with ultimate flexibility to get the most out of your Change Management investment.

Named & Concurrent User Licensing:

Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.

Free & Unlimited Requester Licenses:

Provide change management across the enterprise without worrying about the cost.

On-Premises or Cloud Delivery

Choose the delivery model that best fits your organization. 
Both on-premises and cloud options of ChangeGear are available to meet your needs

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