Smarter IT Solutions for Your Modern Digital Workplace

ChangeGear products deliver intelligent, people-centric IT service management with critical enterprise-grade features you need to ensure that your solution is able to meet your current and future business requirements.

EXPLORE CHANGEGEAR
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ChangeGear Change Management

Automate Change Management to Support Agility 

ChangeGear Change Management provides a browser-based centralized repository for all changes while providing powerful automations, multi-modal workflows, customizable dashboards, and ad-hoc reporting. Using the ChangeGear RESTful API to automatically log all changes performed by your DevOps team enables you to capture critical change information from your development toolchain, providing complete visibility into IT change for metrics reporting, change scheduling, and problem resolution.

  • Configure Change Controls the Way You Want
  • Plug into Your DevOps Toolchain
  • Gain Complete Change Visibility for Compliance & Reporting
  • Improve Communication Between Dev & Ops Teams
  • Create Pre-Authorizations for Faster Approval Routing
  • CAB Management Made Easy
  • Identify Conflicts on the Change Calendar

 

Learn More Watch Demo  EXPLORE CHANGEGEAR

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ChangeGear IT Service Management

The Intelligence-Driven ITSM Solution

ChangeGear Service Management lays the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. ChangeGear also leverages powerful, intelligence-driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.

  • Complete Enterprise Service Management Platform
  • Incident, Problem, Change, Service Request, Service Catalog, CMDB, & More.
  • Service Smart Technology Powered by AI and Machine Learning
  • Personalized Dashboards & Workspaces To Keep You Informed
  • Advanced Change Management Capabilities
  • Configure Your Own Processes


 

Learn More  EXPLORE CHANGEGEAR

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LIVE PRODUCT DEMO

See the ChangeGear ITSM Platform
in Action

REGISTER FOR A ONE-ON-ONE DEMO SESSION WITH A SUNVIEW PRODUCT SPECIALIST

SCHEDULE A DEMO

 

Pricing & Features

Whether you need the ability to manage infrastructure change, an easy-to-use ticketing system or a complete ITSM solution, the ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs.
ChangeGearChange Manager
Change Management Solution for IT Controls, Compliance, & DevOps TEST DRIVE NOW
ChangeGearService Desk
Robust Service Desk for supporting employees, customers, and partners. TEST DRIVE NOW
ChangeGearService Manager
Intelligent Service
Management Platform SCHEDULE A DEMO
Licensing
Pricing
REQUEST QUOTE
REQUEST QUOTE
REQUEST QUOTE
License Type
Subscription
Subscription
Subscription
User Licensing
Named or Concurrent
Named or Concurrent
Named or Concurrent
Asset Licensing
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB
Process Modules
Incident Management
✔
✔
Problem Management
✔
✔
Change Management
✔
✔
✔
Release Management
✔
✔
✔
Knowledge Base Management
✔
✔
Service Catalog
✔
Service Request Management
✔
✔
Configuration Management (CMDB)
Option
Option
✔
User Experience
Persona-Based Dashboard
✔
✔
✔
Personalized Workspace
✔
✔
✔
Dynamic Forms and Fields
✔
✔
✔
User Center
✔
✔
✔
Intelligent Search
SQL Search
ElasticSearch
ElasticSearch
Standard Reporting
✔
✔
✔
Self-Service Portal
✔
✔
✔
Email Conversation Management
✔
✔
✔
Announcement Calendar
✔
✔
✔
User Satisfaction Survey
✔
✔
User Sentiment Capture
✔
✔
Survey Management
✔
✔
Automation
Asset Management
CMDB Option
CMDB Option
✔
Business Policy Automation
✔
✔
✔
SLA Management
✔
✔
✔
Template Management
✔
✔
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Approval Routing
✔
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Email Approvals
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Notifications & Alerts
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Task Management
✔
✔
✔
Email Ticket Creation
✔
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✔
VIP Ticketing
✔
✔
✔
Global View Management
✔
✔
Workflow Automation
✔
✔
✔
Automated Network Discovery
CMDB Option
CMDB Option
✔
Configuration Auditing
CMDB Option
CMDB Option
✔
Business Service Mapping
CMDB Option
CMDB Option
✔
Advanced Change Features
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
✔
Option
✔
CAB Meeting Management
✔
Option
✔
Forward Schedule of Change
✔
Option
✔
Change Log Tracking
✔
Option
✔
Pre-Authorizations
✔
Option
✔
Change KPIs and Reports
✔
Option
✔
Advanced Enterprise Features
Multiple Organizations
Option
✔
SLA / Workday Management
Option
✔
SmartHub Interface
Option
✔
Intelligent Features
SunView Machine Learning Engine
✔
Field Completion Guidance
✔
Resolution Suggestions
✔
Smart Request Responses
✔
Intelligent Assignments
✔
Chatbot
✔
Effort Estimates
✔
User Sentiment & Sentiment Trends
✔
Configuration
Microsoft .NET 4.6 Architecture
✔
✔
✔
Directory Services Authentication
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
✔
✔
✔
Web Services SDK
✔
✔
✔
REST API
LEARN MORE >>
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Global Label Editing
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Forms Designer
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✔
Visual Workflow Editor
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Customizable Self-Service Portal
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✔
✔
User Defined Fields and Forms
✔
✔
✔
Configuration Collector Framework
CMDB Option
CMDB Option
✔
Multi-lingual Client
Option
Option
Custom Process Modules
Option*
Option*

*Process Module Templates available (HR, Procurement, Project Management)

Licensing & Delivery Options

Flexible licensing and delivery options are critical in reducing your ITSM costs. SunView provides you with ultimate flexibility to get the most out of your ChangeGear investment.

Named & Concurrent User Licensing:

Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.

Free & Unlimited Requester Licenses:

Provide change management across the enterprise without worrying about the cost.

On-Premises or Cloud Delivery

Choose the delivery model that best fits your organization. 
Both on-premises and cloud options of ChangeGear are available to meet your needs

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