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Privacy Policy

CONTENT:

SECTION 1: SUNVIEW SOFTWARE US PRIVACY POLICY

SECTION 2: SUNVIEW SOFTWARE EUROPEAN DATA PRIVACY NOTICE

 

 

1. SUNVIEW SOFTWARE US PRIVACY POLICY


SunView Software respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how it is used.

General

You can visit most areas of our website without providing personal information. Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone number, postal or other physical address, other contact information, title, occupation, work industry, and other information which may be required by SunView Software to provide products, services, and information to you. SunView Software respects your need for online privacy and protects any information that you may share with us in an appropriate manner.

SunView Software complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland and the General Data Protection Regulation (GDPR) as set forth by the European Parliament and Council of the European Union. SunView Software has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, access, security, data integrity, and enforcement. To learn more about the Safe Harbor program, and to view the SunView Software’s certification, please visit http://www.export.gov/safeharbor/.

Information we collect

When you browse our website, you do so anonymously, unless you have previously registered with us. We do collect IP (Internet Protocol) addresses of computers for the purpose of maintaining and improving site quality and integrity. This log is a standard method of reporting in order to statistically determine which parts of our website are visited and how long visitors spend there. We also log the type of browser and operating system you are using. We do not automatically collect other personal information, such as your email address.

When you sign up for a SunView Software service that requires registration or express interest in our products, we ask you for personal information such as your name and email address. You may also be asked to choose a unique username, a password, a security question and an answer to the security question. In addition, we collect information regarding the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors to our websites. In case of products or services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. If you are a user of SunView Software services, we also store and maintain your documents and other data stored in your account in order to provide the services for which you are registered.

How we use your information

SunView Software may use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we may use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, to activate and register products you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you to complete surveys that we use for quality assurance purposes.

We may also use your personal information to send you, or to have our business partners or marketing agencies send you, direct marketing information or contact you for marketing research. Where required by local legislation, we will provide you with the opportunity to "opt in" prior to receiving direct marketing information. At a minimum, we will always give you the opportunity to "opt out" of receiving materials you choose to unsubscribe. Unless requested to the contrary by the customer, we publish the names of our customers other than individual users of SunView Software services in the Customer List at our websites, press releases, advertisements, brochures and other promotional materials.

Links from our websites

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.

With whom we share information

We have partners/affiliates/resellers for specific products and services. We may share generic aggregated demographic information with our business partners/affiliates/ resellers and advertisers. This is not linked to any personal information that can identify any individual person. Your name and email address may occasionally be shared with our business partners/ affiliates/resellers in connection with our products/services, unless you request otherwise, and any use of your personal information by such business partners/ affiliates/resellers will be in accordance with this Privacy Statement. We do not share the contents of documents, to-do lists and other data related to SunView Software accounts maintained and stored by us with any third party.

Children and privacy

SunView Software's product ad campaigns and marketing materials are intended to be viewed by adults over 18 years of age. We do not intend to receive personal information from children.

How secure is your information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures, to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, affiliates and resellers who need to know such information in connection with our products and services and are bound by confidentiality obligations.

You will be required to register for our services by providing personal information. You can decline to submit personal information with regard to any of our services, in which case we may not be able to provide those services to you. While using our services, you are not allowed to opt out from receiving information on versions/updates/service packs. We will obtain your prior consent for use of your personal information in a manner different than the purpose for which it was collected or the purposes described in this Privacy Statement. In such cases we will offer you an effective way to opt out of the use of your personal information for those other purposes.

Forums and blogs

Some of SunView Software's websites allow our users to publish content via discussion forums, blogs, and other means. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.

SunView Software may, from time to time, send emails regarding our products and services to users who have published content through our websites. Each participant's opinion expressed is his or her own and should not be considered as reflecting the opinion of SunView Software. Note also that your use of these online communication tools is subject to our Terms of Use. Personal information given to SunView Software may be transferred across state and country borders for data consolidation, storage and simplified information management.

Use of cookies

SunView Software's Web site deposits certain bits of information called "cookies" in a visitor's computer. Cookies are sent back only to this web site when a visitor returns to it. Cookies help us determine how and when pages are visited and by how many people. This technology does not collect any personal identifiable information that you do not specifically provide to us. Any information you provide to us is used to improve the navigation of our Web sites.

Accessing, updating and removing personal information

Upon request we provide users with access to their personally identifiable information free of charge. Users may correct, update or remove any such personally identifiable information either through the users' profile or by contacting SunView Software Customer Support Services.

Enforcement of Privacy Statement

We make every effort including periodic reviews to ensure that personal information provided by you is used in conformity with this Privacy Statement. If you have any concerns regarding our adherence to this Privacy Statement or the manner in which personal information is used on our websites, kindly contact SunView Software Customer Support Services at info@sunviewsoftware.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard.

SunView Software will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this privacy policy. For complaints that cannot be resolved between SunView Software and the complainant, SunView Software has agreed to participate in the dispute resolution procedures of the panel established by the European Union Data Protection Authorities to resolve disputes pursuant to the Safe Harbor Principles.

Notification of changes

Any changes to our Privacy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected or as described in this Privacy Statement, we will notify you by email and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check the privacy policy periodically.

If you have any questions or concerns regarding this privacy policy, please contact us by email at info@sunviewsoftware.com.

Our postal address is: 

SunView Software Inc.
10210 Highland Manor Dr Suite 275
Tampa, FL 33610

This Policy Statement was revised June 1, 2020.

 

_____________________________________________________________________________________

 

1. SUNVIEW SOFTWARE EUROPEAN DATA PRIVACY NOTICE


June 1st 2020

SunView Software recognizes that your personal information must be carefully used and protected, and we appreciate your trust that we will do so carefully and sensibly. 

This notice describes SunView Software's data privacy policy and describes the use of information collected from visitors and customers using SunView Software's Internet site, order forms, email, fax and phone etc.

  • WHO IS COLLECTING THE DATA?
  • WHAT INFORMATION DO WE COLLECT?
  • WHAT PERSONAL INFORMATION DOES SUNVIEW GATHER ON OUR WEBSITE?
  • WHAT IS THE LEGAL BASIS FOR PROCESSING THE DATA?
  • DOES SUNVIEW SHARE THE INFORMATION IT COLLECTS?
  • HOW SECURE IS INFORMATION ABOUT YOU?
  • HOW LONG WILL THE DATA BE STORED?
  • WHAT ARE MY RIGHTS?
  • CONTACTS
  • REVISIONS

WHO IS COLLECTING DATA?

Any personal information provided or acquired by us is controlled primarily by SunView Software Inc. (SunView), being the controller under European Data Privacy Laws.

SunView Software Inc.
10210 Highland Manor Dr
Suite 275
Tampa, FL 33610, USA
Phone: +1 (813) 632-3600
Fax: +1 (813) 840-4040

SunView is the sole owner of the information collected on www.sunviewsoftware.com. SunView collects personally identifiable information from visitors and customers at several different points on our web site as well as by other means such as during order processes and applications by fax, phone, email etc.

WHAT INFORMATION DO WE COLLECT?

Orders: If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). 

We use this information for billing purposes and to fill your orders.

We use this information for billing purposes, ordering purposes, demographics and to support the ongoing relationship between you and SunView. We may use this information at any time to contact you with news and offers from SunView.

WHAT PERSONAL INFORMATION DOES SUNVIEW GATHER ON OUR WEBSITE?

The information we learn from customers helps us personalize and continually improve your ability to gather information and make purchases at SunView's website. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. 

We use the information that you provide for such purposes as filling your orders, responding to your requests, customizing future shopping for you, improving our web services, and communicating with you. Typical information we store about you includes; name, main address, shipping address, tax ID, credit card number, email address, bank account number (if supplied), telephone and fax numbers, etc.

  • Automatic Information (cookies):Like many web sites, we obtain certain types of information when your web browser contacts SunView's site. We store this information in small data repositories commonly called "cookies". As an example, the data stored in cookies enable SunView's systems to recognize your browser and to provide features customized to you. 

However, some people prefer not to have cookies stored on their computers due to privacy concerns. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of SunView's website features, and we recommend that you leave them turned on. 

  • Email Communications:To help us make emails more useful and interesting, we may receive a confirmation when you open email from SunView if your computer supports such capabilities.
  • Information from Other Sources:SunView does not solicit or receive information about its customers from any other sources.

WHAT IS THE LAWFUL BASIS FOR PROCESSING THE DATA?

Processing of data requires a lawful basis. Such lawful basis can be your consent, a contract or a legal obligation we may have.

DOES SUNVIEW SHARE THE INFORMATION IT COLLECTS?

  • No Selling: Information about our customers is an important part of our business, and we are not in the business of selling it to others.
  • Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These entities have access to personal information only when needed to perform their functions but may not use it for other purposes.
  • Promotional Offers:We do not send offers to any SunView customers on behalf of other businesses.
  • Protection of SunView and Others:We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our policies and other agreements; or protect the rights, property, or safety of SunView, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • Cross Border Transfer.Your information may be transferred to a) SunView Software GmbH in Frankfurt, Germany b) to our worldwide subsidiaries and affiliated companies. Such transfer is based on the European Union (EU) Standard Model Clauses Agreement entered between SunView Software GmbH and SunView Software Inc.

Within Europe there are no further entities processing personal data on behalf of SunView:

  • Legal Disclosure. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

HOW SECURE IS INFORMATION ABOUT ME?

We are equipped with adequate technical and organizational safety mechanisms for the protection of the personal data you transmit from accidental, illegal or unauthorized destruction, loss, access, modification, disclosure or use.

HOW LONG WILL THE DATA BE STORED?

We store personal data for as long as necessary for the fulfillment of the purposes for which we collect the data (see above, chapter " WHAT INFORMATION DO WE COLLECT?" and  “WHAT PERSONAL INFORMATION DOES SUNVIEW GATHER ON OUR WEBSITE?”) provided this is not prohibited by the applicable law.

WHAT ARE MY RIGHTS?

According to the applicable law, your rights may include the right to be informed, the access to your personal data processed by us, the right to rectify, erase or block this data, the right to refuse certain data processing activities, the right to data portability and your right to object. SunView does not use any automated decision or profiling processes. 

In order to exercise these rights, you shall send a written request via our contact data mentioned below.

CONTACTS

If you have questions or remarks regarding this website privacy statement, in case you wish to update the information we hold about you or if you wish to exercise your rights, you can contact us by email. You can also send your written request to the following address: 

SunView Software Inc
10210 Highland Manor Dr
Suite 275
Tampa, FL 33610, USA

Please address all your requests and/or queries about our data protection policy to: marketing@sunviewsoftware.com

If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at marketing@sunviewsoftware.com.

If you wish to complain about our processing of your data and/or execute your before listed other rights with a supervisory authority, please contact the data protection authority responsible in your region or country. 

Updating Information. If your personally information changes, you may let us know by emailing at marketing@sunviewsoftware.com or by contacting us by telephone or postal mail at the contact information listed above.

REVISIONS

Our business changes constantly. This Notice may change also and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.