Self-Service Portals are an essential component for any business that is serious about customer support. When internal and external customers are empowered to solve their own issues using an SSP, agents can focus on solving higher-value problems so your IT department has the ability to scale as your company grows.
A good SSP allows you to personalize the customer experience by addressing visitors by name. A great SSP allows customers to search for answers using their native language, which benefits not only your customers, but also your support agents.
When your customers are more comfortable with languages other than English, a multilingual Self-Service Portal (SSP) can help you support them with ease.
The Self-Service Portal has been completely redesigned in ChangeGear 8, with the user experience at the forefront. It provides users:
Now you can provide unique Self-Service Portals for each team or department across the organization! This gives customers: