SunView Software Releases New AI features for ITSM Solutions

ITSM provider Delivers AI and Machine Learning to Flagship ChangeGear Platform

TAMPA, FLA – November 02, 2017 – SunView Software, an award-winning pioneer of smart IT service management, has just released new Artificial Intelligence (AI) features that deliver real-time intelligent assistance to end users and IT staff, transitioning from reactive to proactive IT. These features build on SunView’s existing AI Service Smart Technology™ platform, equipping organizations with powerful new smart tools that help IT increase staff productivity, make informed decisions, resolve tickets faster, improve end user satisfaction, and better support the changing business environment - all while reducing cost and complexity. 

New SunView AI Service Smart Technology™ features:

  • Analyzes voicemail and automatically creates tickets, freeing up IT staff to work on resolving problems.
  • Identifies screen errors using image recognition and provides IT staff with suggested solutions allowing for quicker resolution.
  • Monitors end user sentiment so proactive action can be taken to ensure end user satisfaction.

Service Smart Technology™ is SunView’s AI framework that pioneered smart automation for ITSM. The platform utilizes predictive analytics, deep learning, image recognition, Natural Language Processing (NLP), chatbot, and sentiment analysis to support today’s evolving digital enterprise.  

SunView has been recognized by industry experts for their forward-thinking approach to ITSM and innovation in AI and machine learning. This was highlighted this year by Pink Elephant, experts of ITIL and IT Service Management, as they named Service Smart Technology the Innovation of the Year at their annual IT Excellence Awards held at the Pink 17 conference.

 “There is no question that the Service Smart Technology™ unveiled by SunView Software in ChangeGear has raised the bar for the entire service and support industry,” said George Spalding, Executive Vice President of Pink Elephant. “By employing machine learning and predictive analytics, SunView becomes the first to apply “Big Data” technology to the world of support. I applaud them heartily for this industry leading achievement. Pink Elephant’s 2016 Innovation of the Year award is richly deserved.”

SunView is committed to applying real-world use cases for AI and to build and deliver intelligent solutions to its customers. Seng Sun, CEO of SunView Software believes that the future of ITSM will have embedded AI features that will help redefine the digital workplace.

About SunView Software, Inc.: Founded in 2003, SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.  SunView Software is a privately held company based in Tampa, Florida.


Steve Jaskiel
(813) 632-3600 x 253