SunView Software Attends 2019 Pink Elephant Conference to Showcase ChangeGear Platform


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SunView Software is attending Pink19, the world's #1 ITSM event.

TAMPA, FLA - February 5th, 2019 - SunView Software, an industry-leading provider of ITSM and Change Management solutions, is attending Pink19 on February 17th-20th, 2019 in Las Vegas, NV. Pink is the world's premier IT Service Management conference and exhibition hall. SunView has attended the Pink conference over the years and previously won the Innovation of the Year award for ChangeGear Service Smart Technology™.

SunView will be showcasing how ChangeGear can help attendees to:

  • Improve efficiency of ITSM operations
  • Drive self-service with intelligent automation
  • Better respond to business needs such as HR onboarding, facilities, and compliance

ChangeGear Service Smart Technology™ is SunView’s AI framework that pioneered smart automation for ITSM. The platform utilizes predictive analytics, deep learning, Natural Language Processing (NLP), chatbot, and sentiment analysis to support today’s evolving digital enterprise.  

“There is no question that the Service Smart Technology™ unveiled by SunView Software in ChangeGear has raised the bar for the entire service and support industry,” said George Spalding, Executive Vice President of Pink Elephant. “By employing machine learning and predictive analytics, SunView becomes the first to apply “Big Data” technology to the world of support."

Michael Hechler, SunView’s Senior VP of Sales, Marketing and Services said: "We have seen strong adoption and deployment of our Service Smart Technology™. Our customers consistently benefit by improving operational efficiency and service quality."

In addition to developing AI for ITSM, SunView has also expanded into Enterprise Service Management (ESM). SunView was recently named as a “Contender” in The Forrester Wave™: Enterprise Service Management, Q3 2018.

SunView will be in the Bellagio hotel exhibition hall throughout the conference. Stop by booth 300 to learn how to improve ITSM efficiency, self-service, intelligent automations, and other enterprise needs.


About SunView Software:  Founded in 2003, SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. SunView is pioneering innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.

SunView Software is a privately held company based in Tampa, Florida.

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Steve Jaskiel
(813) 632-3600 x 253