User-Centric Views that Drive Workforce Productivity
London — 5/14/2015 — In advance of the IT Service Management Show in the UK, today, SunView Software announced that they will be at SITS 15 with their UK partner Network Utilities. They will be demonstrating the ChangeGear® 6.0 Service Desk Platform with powerful, user-centric views into the service desk to drive workforce productivity, usability and decision-making. By emphasizing improved user engagement with the Service Desk, ChangeGear is driving improved service levels.
“Since our participation in SITS 14, we have released ChangeGear 6.0, improving the Service Desk user experience by optimizing the way IT works and employees get support. By facilitating the transition from the Service Desk being back office automation to a more client-facing, modern solution, ChangeGear improves the support experience for both IT staff and end users”, said Seng Sun, CEO of SunView Software.
ChangeGear 6.0 key features include:
Modern User Experience - provides a modern user experience with a sleek look and feel that improves access and maximizes productivity
Personalized Workspace - provides IT staff with a consolidated view into all of their most used and pertinent information
Persona-Based Dashboards - intuitive and responsive dashboards that aggregate key metrics and KPIs for each end-user - IT Staff, Management, Executive, Business Groups
Self-Service Portal –delivers a responsive web interface that enables easy end-user access to self service from anywhere
Intelligent Search - enables users and staff to search across all processes in the Service Desk Platform
If you are going to be at the IT Service Management Show - SITS 15 on June 3-4, 2015 at Olympia, London, we encourage you to stop by stand 219 and participate in a ChangeGear demo. For more information or to try the ChangeGear solution for your business, please contact SunView Software at +1 (813) 840-4027 or Network Utilities at +44 20 8783 3800.
About SunView Software
Founded in 2003, SunView Software is a leading provider of IT Service Desk software that enables companies to better track, manage, and deliver services across the enterprise. SunView has implemented Service Desk and IT Service Management processes and best practices for hundreds of enterprise organizations in all vertical industries. Our proven approach emphasizes flexible and rapid deployment options allowing companies to deliver cost-effective IT services, gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, and ensure regulatory compliance. SunView solutions enable organizations to realize quick wins, and gain fast ROI.
SunView’s flagship product, ChangeGear, is an integrated, Service Desk platform for automating your organization’s service management processes. Our product is designed to accommodate organizations at every level of maturity from those needing a simple help desk to those requiring a complete IT Service Desk with advanced ITSM processes, all in a single cost-effective platform. For more information, visit the company’s web site at http://www.sunviewsoftware.com.
About Network Utilities
Identity Centric Networks & Security
Network Utilities (Systems) Ltd have been providing identity centric network and security solutions to organisations ranging from Telecoms and ISPs to large corporates and SMEs for over twenty years. Partnering closely with both industry leading and niche technology vendors to bring customers the best solutions the industry has to offer. Read more at http://www.netutils.com.