ITSM Platform Now Geared to MSP Needs for Streamlining Customer Acquisition and Improving Customer SatisfactionTAMPA, FLA – August 14, 2012 — SunView Software Inc., one of the fastest growing providers of IT service management (ITSM) software, today announced SunView ChangeGear 5.0 for Managed Services Providers (MSP).
SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions quick to deploy, easy-to-use and cost less to maintain. Built from the ground up using an open and modern application architecture, SunView ChangeGear 5.0 provides MSPs with a proven ITSM platform for automating processes and establishing best of class customer communications critical for staying competitive in today’s market.
ChangeGear 5.0 enables MSPs to help their customers increase efficiencies by delivering built-in ITIL service workflows for critical service management processes such as Incident and Problem Management, Change and Release Management, Service Asset and Configuration Management, and Self-Service and Request Fulfillment.
Key Product Features in ChangeGear 5.0 for MSPs:
- Asset Discovery & Configuration Management – Enables the documentation and management of customer assets to achieve optimum performance and up-time. Automated discovery enables quick assessment of potential client’s infrastructure and keeps you current on existing customer add, move, and deletes.
- Service Desk – Automates incident management, problem management, knowledge management, and request fulfillment for customers. Keeps IT service teams focused on the right tasks based on SLAs.
- Service Catalog - Deliver your customers a personalized self-service portal for finding and requesting services.
- Change Management – Automate process for managing change to critical service assets in the IT environment. Maximum up time and security for you and your clients.
“As a Managed Service Provider, the flexibility, as well as the automation enhancements provided by SunView Software’s ChangeGear has allowed us to provide a customized experience based on each customer’s products,” said Brian Freeman, Project Engineer at GoIWx. “The interface is simple to use for the customer and provides us with the detailed control of information required on our side.”
“SunView recognizes the unique challenges of MSPs seeking to deliver value-added services to their customers,” said Seng Sun, CEO of SunView. “ChangeGear 5.0 is engineered specifically to MSP needs for services profitability, streamlining customer acquisition and expansion, and improving customer satisfaction.”
Founded in 2003, SunView increased its customer base by 45% in the past twelve months with a total roster exceeding 400 deployments. The growth also fueled a 48% jump in revenue.
About SunView Software
Founded in 2003, SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to deliver cost-effective IT services, gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, and ensure regulatory compliance.
SunView Software is a privately held company based in Tampa, Florida.
Visit http://www.SunViewSoftware.com to test drive ChangeGear or view a product demo.