IT departments of all sizes are using a web-based Service Catalog to showcase the value that IT adds to the organizationTampa, FL - May 25, 2011 - SunView Software, a leading provider of ITSM software solutions, announced today the availability of their new ChangeGear Service Catalog solution. ChangeGear’s new Service Catalog product is based on the IT Infrastructure Library (ITIL) best practices and allows IT organizations to increase business visibility and streamline service delivery.
A Service Catalog is a list of services that an organization provides to its employees, customers, or partners, including information on request fulfillment, service level agreements, costs, and related resources. When an organization publishes a Service Catalog, it provides a 360-degree view of offerings and helps connect services that IT provides with internal consumers. With a Service Catalog, IT organizations can:
- Increase IT visibility by publishing a services portfolio for the business
- Provide employees, customers, and partners web-based access to a catalog of IT Services
- Streamline request fulfillment with process automation
The ChangeGear Service Catalog is the latest addition to SunView Software’s cost-effective IT Service Management suite of products that includes Service Desk, Change and Release Management, and Asset and Configuration Management. The addition of Service Catalog will enhance and showcase the services of the IT department - engaging and empowering end-users by providing them with a window into what IT and business services are available.
With ChangeGear Service Catalog, IT organizations have an efficient way for their end-users to find available services, request services, report incidents, submit change requests, and locate valuable resources for improving their productivity.
Key features include:
- Easy-to-use Service Catalog Manager for defining and publishing IT services
- Service Catalog Navigator for quickly finding and reviewing desired services
- Customizable Service Catalog Portal for delivering a single point of access for all services
- Dynamic Request Automation® to streamline delivery of services
"As important as IT and business services are to organizations today, it's imperative that IT staff are able to define, publish, and manage a service portfolio to meet the changing needs of the business," said John Prestridge, Vice President of Marketing and Products of SunView Software. &"With the addition of Service Catalog to the ChangeGear ITSM platform, our customers will be able to seamlessly integrate our solution into their existing environment to maximize their technology investments and deliver significant value to the business."
ChangeGear Service Catalog is available for purchase today.
About SunView Software
SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, reduce operational costs, and ensure regulatory compliance. SunView Software is a privately held company based in Tampa, Florida. Visit: http://www.sunviewsoftware.com.