Award-winning Service Management provider focuses on speed and convenience to drive user satisfaction
SunView Software, a provider of service management solutions for the enterprise, has announced the latest release of its flagship software, ChangeGear. With this release, requesting and interacting with digital services in the workplace becomes simple and convenient.
ChangeGear offers a click-and-go experience for users who need to find information, order services, and make requests quickly and easily. Similar to apps that people are accustomed to in the consumer world, the new and enhanced Service Catalog provides a contemporary user interface that is intuitive and easy to use. Users can easily search for services and shop for items with just a few clicks.
Key features in this release:
- Expanded Service Catalog and Service Portfolio modules
- Modernized user experience for end-users and IT staff
- Enhanced AI and machine learning platform, including the chatbot
- Improved automation and integration capabilities
“Our goals with ChangeGear have always been aligned with delivering rich functionality and ease-of-use to our customers,” explained SunView Software CEO Seng Sun. “Today everything is instant. You can get a ride downtown, order a birthday gift, and book a flight all with a few simple taps on your smartphone. Why shouldn’t the same level of convenience be enjoyed in the workplace? We’ve addressed this by revitalizing the workforce experience in our latest release.”
SunView’s customers who have previewed the latest release of ChangeGear are eager to implement this new release.
“We’re excited to roll out ChangeGear Service Catalog to our users,” said Paul Higdon, Senior Director, IT Global Command Center at StarTek. “The new design is intuitive, simple, and easy for us to configure. We have no doubt our users will be able to quickly find what they need, when they need it.”
The latest release of the ChangeGear ITSM Platform is available now.
About SunView Software: Founded in 2003, SunView Software is a provider of ITSM software that helps companies to better deliver, manage, and monitor IT services across the enterprise. SunView is pioneering innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction.
To learn more, visit https://www.sunviewsoftware.com