Hier finden Sie unsere ChangeGear Produkte

ChangeGearChange Manager

Change Management Solution for IT Controls, Compliance, & DevOps

ChangeGearService Desk

Robust Service Desk for supporting employees, customers, and partners

ChangeGearService Manager

Intelligent Service Management Platform

Pricing

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License Type

Subscription

Subscription

Subscription

User Licensing

Named or Concurrent

Named or Concurrent

Named or Concurrent

Asset Licensing

Discovered or Managed Assets with CMDB Option

Discovered or Managed Assets with CMDB Option

Discovered or Managed Assets with CMDB

Incident Management

✔

✔

Problem Management

✔

✔

Change Management

✔

✔

✔

Release Management

✔

✔

✔

Knowledge Base Management

✔

✔

Service Catalog

✔

Service Request Management

✔

✔

Configuration Management (CMDB)

Option

Option

✔

Persona-Based Dashboard

✔

✔

✔

Personalized Workspace

✔

✔

✔

Dynamic Forms and Fields

✔

✔

✔

User Center

✔

✔

✔

Intelligent Search

SQL Search

ElasticSearch

ElasticSearch

Standard Reporting

✔

✔

✔

Self-Service Portal

✔

✔

✔

Email Conversation Management

✔

✔

✔

Announcement Calendar

✔

✔

✔

User Satisfaction Survey

✔

✔

User Sentiment Capture

✔

✔

Survey Management

✔

✔

Asset Management

CMDB Option

CMDB Option

✔

Business Policy Automation

✔

✔

✔

SLA Management

✔

✔

✔

Template Management

✔

✔

✔

Approval Routing

✔

✔

✔

Email Approvals

✔

✔

✔

Notifications & Alerts

✔

✔

✔

Task Management

✔

✔

✔

Email Ticket Creation

✔

✔

✔

VIP Ticketing

✔

✔

✔

Global View Management

✔

✔

Workflow Automation

✔

✔

✔

Automated Network Discovery

CMDB Option

CMDB Option

✔

Configuration Auditing

CMDB Option

CMDB Option

✔

Business Service Mapping

CMDB Option

CMDB Option

✔

Advanced Change Features

Multi-modal Change Processes (ITIL, DevOps, Business, and more)

✔

Option

✔

CAB Meeting Management

✔

Option

✔

Forward Schedule of Change

✔

Option

✔

Change Log Tracking

✔

Option

✔

Pre-Authorizations

✔

Option

✔

Change KPIs and Reports

✔

Option

✔

Advanced Enterprise Features

Multiple Organizations

Option

✔

SLA / Workday Management

Option

✔

SmartHub Interface

Option

✔

Intelligent Features

SunView Machine Learning Engine

✔

Field Completion Guidance

✔

Resolution Suggestions

✔

Smart Request Responses

✔

Intelligent Assignments

✔

Chatbot

✔

Effort Estimates

✔

User Sentiment & Sentiment Trends

✔

Microsoft .NET 4.6 Architecture

✔

✔

✔

Directory Services Authentication

Microsoft AD, LDAP, ADFS, SAML 2.0

Microsoft AD, LDAP, ADFS, SAML 2.0

Microsoft AD, LDAP, ADFS, SAML 2.0

Role and Team Security

✔

✔

✔

Web Services SDK

✔

✔

✔

REST API

✔

✔

✔

Global Label Editing

✔

✔

✔

Forms Designer

✔

✔

✔

Visual Workflow Editor

✔

✔

✔

Customizable Self-Service Portal

✔

✔

✔

User Defined Fields and Forms

✔

✔

✔

Configuration Collector Framework

CMDB Option

CMDB Option

✔

Multi-lingual Client

Option

Option

Custom Process Modules

Option*

Option*

*Process Module Templates available (HR, Procurement, Project Management)