ChangeGearChange Manager
Change Management Solution for IT Controls, Compliance, & DevOps

ChangeGearService Desk
Robust Service Desk for supporting employees, customers, and partners

ChangeGearService Manager
Intelligent Service Management Platform

License Type
Subscription
Subscription
Subscription
User Licensing
Named or Concurrent
Named or Concurrent
Named or Concurrent
Asset Licensing
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB
Knowledge Base Management
✔
✔
Service Request Management
✔
✔
Configuration Management (CMDB)
Option
Option
✔
Persona-Based Dashboard
✔
✔
✔
Personalized Workspace
✔
✔
✔
Dynamic Forms and Fields
✔
✔
✔
Intelligent Search
SQL Search
ElasticSearch
ElasticSearch
Self-Service Portal
✔
✔
✔
Email Conversation Management
✔
✔
✔
Announcement Calendar
✔
✔
✔
User Satisfaction Survey
✔
✔
User Sentiment Capture
✔
✔
Asset Management
CMDB Option
CMDB Option
✔
Business Policy Automation
✔
✔
✔
Template Management
✔
✔
✔
Notifications & Alerts
✔
✔
✔
Email Ticket Creation
✔
✔
✔
Global View Management
✔
✔
Workflow Automation
✔
✔
✔
Automated Network Discovery
CMDB Option
CMDB Option
✔
Configuration Auditing
CMDB Option
CMDB Option
✔
Business Service Mapping
CMDB Option
CMDB Option
✔
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
✔
Option
✔
CAB Meeting Management
✔
Option
✔
Forward Schedule of Change
✔
Option
✔
Change Log Tracking
✔
Option
✔
Pre-Authorizations
✔
Option
✔
Change KPIs and Reports
✔
Option
✔
Multiple Organizations
Option
✔
SLA / Workday Management
Option
✔
SmartHub Interface
Option
✔
SunView Machine Learning Engine
✔
Field Completion Guidance
✔
Smart Request Responses
✔
Intelligent Assignments
✔
User Sentiment & Sentiment Trends
✔
Microsoft .NET 4.6 Architecture
✔
✔
✔
Directory Services Authentication
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
✔
✔
✔
Global Label Editing
✔
✔
✔
Visual Workflow Editor
✔
✔
✔
Customizable Self-Service Portal
✔
✔
✔
User Defined Fields and Forms
✔
✔
✔
Configuration Collector Framework
CMDB Option
CMDB Option
✔
Multi-lingual Client
Option
Option
Custom Process Modules
Option*
Option*
*Process Module Templates available (HR, Procurement, Project Management)