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Review platform features & packaging to decide what best meets your needs.

IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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Review ChangeGear Packages

Whether you need the ability to manage infrastructure change, an easy-to-use ticketing system or a complete ITSM solution, the ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs.

ChangeGearChange Manager

Change Management Solution for IT Controls, Compliance, & DevOps

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ChangeGearService Desk

Robust Service Desk for supporting employees, customers, and partners

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ChangeGearService Manager

Intelligent Service Management Platform

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Licensing
License Type
Subscription
Subscription
Subscription
User Licensing
Named or Concurrent
Named or Concurrent
Named or Concurrent
Asset Licensing
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB Option
Discovered or Managed Assets with CMDB
Process Modules
Incident Management
Problem Management
Change Management
Release Management
Knowledge Base Management
Service Catalog
Service Request Management
Configuration Management (CMDB)
Option
Option
User Experience
Persona-Based Dashboard
Personalized Workspace
Dynamic Forms and Fields
User Center
Intelligent Search
SQL Search
ElasticSearch
ElasticSearch
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
User Satisfaction Survey
User Sentiment Capture
Survey Management
Automation
Asset Management
CMDB Option
CMDB Option
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Global View Management
Workflow Automation
Automated Network Discovery
CMDB Option
CMDB Option
Configuration Auditing
CMDB Option
CMDB Option
Business Service Mapping
CMDB Option
CMDB Option
Advanced Change Features
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
Option
CAB Meeting Management
Option
Forward Schedule of Change
Option
Change Log Tracking
Option
Pre-Authorizations
Option
Change KPIs and Reports
Option
Advanced Enterprise Features
Multiple Organizations
Option
SLA / Workday Management
Option
SmartHub Interface
Option
Intelligent Features
SunView Machine Learning Engine
Field Completion Guidance
Resolution Suggestions
Smart Request Responses
Intelligent Assignments
Chatbot
Effort Estimates
User Sentiment & Sentiment Trends
Configuration
Microsoft .NET 4.6 Architecture
Directory Services Authentication
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
Web Services SDK
REST API
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Global Label Editing
Forms Designer
Visual Workflow Editor
Customizable Self-Service Portal
User Defined Fields and Forms
Configuration Collector Framework
CMDB Option
CMDB Option
Multi-lingual Client
Option
Option
Custom Process Modules
Option*
Option*

*Process Module Templates available (HR, Procurement, Project Management)

Licensing & Delivery Options

Flexible licensing and delivery options are critical in reducing your ITSM costs. SunView provides you with ultimate flexibility to get the most out of your ChangeGear investment.

Named and concurrent users licenses:

Optimize your license usage to save money for your business. Use both named and concurrent user licensing.

Free and unlimited user licenses:

Deploy change management across the enterprise without worrying about costs.

On-Premises or Cloud Delivery

Choose the delivery model that best fits your organization. 
Both on-premises and cloud options of ChangeGear are available to meet your needs

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