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changegear mobile

Make ITSM Work for You with ChangeGear for Mobile

Immediately take charge of IT Service Management anywhere & anytime.

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Take a First Look at the ChangeGear Mobile Experience.

Faster, more convenient access to ITSM services on the go.

IT Service Desk in Your Pocket

ChangeGear for mobile provides a completely dynamic experience for both IT staff and end users that want to quickly monitor and access their ITSM services from anywhere and at any time. Whether it's submitting requests, checking the knowledge base, interacting with the chatbot assistant, or keeping an eye on productivity, ChangeGear for mobile is the fastest and most convenient way for users to interact with the service desk and all its associated processes. Give staff and end users the power to manage and engage with IT from any Android or iOS phone or tablet and provide a better user experience.


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For IT Staff & End Users

The Power of ChangeGear at Your Finger Tips

Discover how ChangeGear seamlessly optimizes service desk activities for mobile to increase access and improve the overall user experience.

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ChangeGear provides both IT staff and end users a completely personalized experience upon installation. Simply login with your ChangeGear credentials and immediately get access to only the modules and services that are relevant to you.

  • Each mobile environment is automatically personalized based on license, role or permission
  • All ChangeGear forms and workflows are automatically streamlined and optimized with the mobile user experience in mind
  • IT staff can get access to customized dashboards and KPIs while end users can interact with all the items from the self-service portal and receive in-app notifications from the help center


changegear iphone ios
changegear phone artificial intelligence


ChangeGear's Willow chatbot comes built-in with the ChangeGear mobile application. This AI-powered virtual assistant provides end users a more natural way to engage with IT, so they can get answers in real-time from any device and from any location in the world.

  • Engage with Willow with either text or voice, whatever is more convenient for you!
  • Administrators can fully configure Willow so it easily disseminates knowledge from their organization's most frequently asked questions
  • With advanced Natural Language Processing (NLP) technology, Willow can quickly parse user questions and return only the most pre-defined answers


The ChangeGear mobile experience provides a complete and robust ITSM platform built for smartphones and tablets. Stuck in a meeting? No problem! ChangeGear for mobile allows you to easily access ChangeGear's suite of services right from the palm of your hand.

  • Get full access to ChangeGear's most critical ITIL-based processes - no compromises!
  • Easily create, customize and configure the mobile experience for both IT staff and end users using ChangeGear's codeless interface
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changegear - secure on any device


When it comes to protecting the data of your IT organization and its end users, safety and security is a top priority. That's why ChangeGear for mobile goes above and beyond to shield its application environment from potential security threats and vulnerabilities.

  • Support secure Mobile Device Management (MDM) in the office with Mobileiron® compliant corporate VPN automation
  • Access secure data protected by mobile standard SSL encryption


See the ChangeGear ITSM Platform
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