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SunView Software Blog

3 Key Considerations to Make When Evaluating AI for ITSM

12/21/2017 by: Jaime Spector

  Since even before the internet revolutionized computing and communication, the prospect of Artificial Intelligence (AI) captured the imaginations of those who looked toward the future. While AI may still in many ways seem relegated to far-flung sci-fi fantasy, these days you can’t start up an app or internet-enabled device without interacting with some form of computer intelligence. Read More

| ITSM / AI for ITSM / Artificial Intelligence / vendors

5 Signs of Healthy ITSM Vendor Relationships

10/06/2017 by: Jaime Spector

Recently, we’ve spent a lot of time talking about ITIL, focusing in on the technologies, strategies and processes that make up the IT organization. However, those are only part of the story. In order for an ITSM solution to truly bring value to the business, IT leaders and service vendors must establish a healthy, mutually beneficial relationship that drives measurable success for both parties ... Read More

| ITSM / customer service / vendors