SunView Software Blog

Customer Service is the Top Priority of Your Service Desk

08/21/2017 by: Eric Dickmann

  This entry is written as part of "The End User Advocate" blog series, an informal examination of IT processes and the people who interact with them. Across the modern enterprise, we hear a lot about customer service. It's in our company mission statements, service level agreements, and the ideology that is prominently displayed on our website. Yet for all the technological innovations designed ... Read More

| End User Experience / The End User Advocate

10 Ways to Improve Your End User Experience

07/28/2017 by: Eric Dickmann

  This entry is written as part of "The End User Advocate" blog series, an informal examination of IT processes and the people who interact with them. When your end users have a problem, they don't want to spend hours on the phone trying to resolve it. Attention spans are going increasingly short and users want to interact with organizations in the ways they're most comfortable. The challenge for ... Read More

| End User Experience / The End User Advocate

Are the Russians Affecting Your End User Experience?

06/26/2017 by: Eric Dickmann

  This entry is written as part of "The End User Advocate" blog series, an informal examination of IT processes and the people who interact with them. The headlines about cyber-attacks against the United States still dominate the news, even months after the election. While politics certainly help drive partisan narratives, there’s widespread agreement that the Russians tried to hack into numerous ... Read More

| End User Experience / The End User Advocate