SunView Software Blog

Companies Bet BIG on Conversational UI and Virtual Agents

03/16/2021 by: The SunView Team

This is the SECOND blog in our series that unravels the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In our first blog post, we explained how AI Enables the Transformation of ITSM in 2021 and Beyond, while this article examines why companies are investing so much money in Conversational UI and Virtual Agents, as the influx of billions of dollars is fueling dramatic ... Continue reading Companies Bet BIG on Conversational UI and Virtual Agents

| Artificial Intelligence / Technology

APM vs. NPM: Know the Difference

08/09/2017 by: The SunView Team

The enterprise sure likes its acronyms. ITSM, ITIL, ITOM… it seems like there is no shortage of tools, software, methodologies and best practice abbreviations popping up on vendor websites and analyst reports. And just like the aforementioned segments, there are often misinterpretations or confusion among those new to the IT industry when trying to describe them. Previously, we’ve covered the ... Continue reading APM vs. NPM: Know the Difference

| DevOps / Technology

4 Ways to Start Bridging Enterprise IT and Business

06/28/2016 by: The SunView Team

The relationship between corporate culture and information technology has of late undergone a mutually beneficial merger. Whereas IT used to be a segregated body existing within a greater business, now it's the lifeblood coursing through commerce, enterprise communication and customer service. In return, business gives IT a structure and designated objectives by which to operate. Or, at least, ... Continue reading 4 Ways to Start Bridging Enterprise IT and Business

| Technology

3 Things Missing from Your Digital Workplace

05/12/2016 by: The SunView Team

You can't just throw around a phrase like "digital workplace" anymore - it's not enough for businesses to get by with the bare minimum when it comes to internal technological innovation. Computers do not a digital workplace make, nor enterprise internet connectivity or VoIP or any number of touchscreen thingamajiggers. Continue reading 3 Things Missing from Your Digital Workplace

| Technology

'Downtime-Proof' Your Network With These 5 Tips

03/25/2016 by: The SunView Team

Big data connectivity has the capacity to make businesses smarter and more responsive, but companies without proper IT service management practices are really playing with fire. A miscopied value, a broken line of code, even a faulty cable can all upend uptime and derail service. And with a network of applications dependent on each other, one loose screw has the potential to bring the whole ... Continue reading 'Downtime-Proof' Your Network With These 5 Tips

| Technology