Products
Change Management
Configuration & Asset Management
The most common activity that your IT support agents are involved in every day is handling incoming requests. Your team needs to be ready when a new incident or service request is raised, so they can respond as quickly as possible. However, with requests arriving in so many ways: requests, phone calls, emails, ad hoc, and more—one after another, it can become difficult to stay on top of ... Continue reading Tech Spotlight: Streamline Your ITSM Processes
To better help you understand how AI systems like SunView Willow AI™ work, we will give you a behind-the-scenes look at the way AI systems are constructed. What follows is a high-level breakdown of the components of an AI system, an explanation of how the AI system learns, and how that learning is implemented. Continue reading Tech Spotlight: Willow AI Models
Companies like Uber, Grubhub, Airbnb, and others have disrupted their industries, transformed customer experiences, and achieved massive valuations over a very short time—using teams that are a fraction of the size of their well-established competitors. You might be wondering, “Good for them, but how did they do it with limited resources? How can I apply their strategy to my own company?” Continue reading Tech Spotlight: Best-Practices for IT Service Management (ITSM) Application Integrations
ChangeGear’s new Asset Management module was designed to help everyone in your company gain a deeper understanding of your organization’s tangible and intangible assets across their lifecycles. Its advanced capabilities can be used to manage valuable company assets such as computer hardware, vehicles, electric generators, artwork, and just about anything else that your company owns. Important ... Continue reading Tech Spotlight: Asset Management
