SunView Software Blog

Tech Spotlight: Securing Your Industrial Control Systems

06/03/2021 by: The SunView Team

The Cyber Resilience Review (CRR)[1] is an interview-based assessment that evaluates an organization’s operational resilience and cybersecurity practices. This assessment is derived from the CERT Resilience Management Model (CERT-RMM), a process improvement model developed by Carnegie Mellon University’s Software Engineering Institute for managing operational resilience. The Cyber Resilience ... Continue reading Tech Spotlight: Securing Your Industrial Control Systems

| Tech Spotlight

Tech Spotlight: Using Your ITSM System for Facility Management

05/06/2021 by: The SunView Team

Facility management encompasses a wide range of services that ensure the functionality, comfort, safety, and efficiency of your work environment. In general, facility management enables a productive workplace by bringing disparate systems together. While an IT service desk agent ensures the operability of an employee’s desktop technology, for example, a facility manager handles all the other ... Continue reading Tech Spotlight: Using Your ITSM System for Facility Management

| Tech Spotlight

Tech Spotlight: Streamline Your ITSM Processes

04/07/2021 by: The SunView Team

The most common activity that your IT support agents are involved in every day is handling incoming requests. Your team needs to be ready when a new incident or service request is raised, so they can respond as quickly as possible. However, with requests arriving in so many ways: requests, phone calls, emails, ad hoc, and more—one after another, it can become difficult to stay on top of ... Continue reading Tech Spotlight: Streamline Your ITSM Processes

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Tech Spotlight: Willow AI Models

03/01/2021 by: The SunView Team

To better help you understand how AI systems like SunView Willow AI™ work, we will give you a behind-the-scenes look at the way AI systems are constructed. What follows is a high-level breakdown of the components of an AI system, an explanation of how the AI system learns, and how that learning is implemented. Continue reading Tech Spotlight: Willow AI Models

| Artificial Intelligence / Tech Spotlight / SunView Willow AI

Tech Spotlight: Best-Practices for IT Service Management (ITSM) Application Integrations

02/01/2021 by: The SunView Team

Companies like Uber, Grubhub, Airbnb, and others have disrupted their industries, transformed customer experiences, and achieved massive valuations over a very short time—using teams that are a fraction of the size of their well-established competitors. You might be wondering, “Good for them, but how did they do it with limited resources? How can I apply their strategy to my own company?” Continue reading Tech Spotlight: Best-Practices for IT Service Management (ITSM) Application Integrations

| IT Service Management / Tech Spotlight