SunView Software Blog

3 Reasons Why We Love Service Request Management (And You Should Too)

06/24/2014 by: The SunView Team

Sometimes the simplest things can bring us incredible happiness. Life can get so complex that having a solution to one of our problems be simple and easy to employ can be refreshing. This is also the case with the IT service desk, where you'll often see potential solutions that are so complicated that they will take you months, and possibly longer, to get into operation. We love simplicity. There ... Continue reading 3 Reasons Why We Love Service Request Management (And You Should Too)

| Service Request Management

3 Ways to Separate Service Requests from Incidents for Improved Efficiency

06/09/2014 by: The SunView Team

Continue reading 3 Ways to Separate Service Requests from Incidents for Improved Efficiency

| Service Request Management

3 Reasons to Separate your Service Requests from Incident & Change

11/08/2012 by: The SunView Team

A great way to drive your IT Organization's maturity to the next level is to separate your standard requests from break/fix type of incident tickets. This helps to free up the Service Desk to better manage Incident types that are not standard low impact changes. Continue reading 3 Reasons to Separate your Service Requests from Incident & Change

| Incident Management / Service Request Management