SunView Software Blog

10 Tips For Selecting an ITSM Software Solution

06/13/2017 by: Jaime Spector

So you’ve been tasked with selecting a new IT Service Management (ITSM) tool solution? Whether you’re upgrading from a simple ticketing system to a full-scale ITIL® suite or just aren’t happy with your current implementation, procuring the best-fitting solution can be a gargantuan task. Many Request For Proposals (RFPs) fail to ask the right questions, thus leading to disastrous ITSM ... Read More

| IT Service Management / Service Desk