SunView Software Blog

Self-Service - The Key to Avoiding IT Service Desk Nightmares

12/04/2015 by: The SunView Team

Just about every IT service desk has experienced at least one nightmarish incident. In most cases, these disastrous support tickets aren't the complex problems that require creative thinking to solve - those are the tasks that challenge you in a good way. No, ITSM nightmares are those incredibly simple, repetitive and boring support tickets that, for whatever reason, end up turning into ... Continue reading Self-Service - The Key to Avoiding IT Service Desk Nightmares

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Getting the Most From a Self-Service Solution

07/08/2015 by: The SunView Team

ITSM self-service portal solutions give businesses an opportunity to take a major leap forward when it comes to developing customer-centric operations. A good self-service platform will empower business users to get the support they need without having to engage with your service desk staff. Essentially, this kills two birds with one stone. The first is improving IT service desk operating ... Continue reading Getting the Most From a Self-Service Solution

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3 Ways Self-Service Portals Can Help IT Teams Handle Consumerization

05/27/2015 by: The SunView Team

Consumerization is a legitimate challenge that IT departments face. While technology and support leaders may be open to the idea of giving customers some freedom when it comes to selecting services, organizations need to fight against the development of shadow IT departments. Self-service portals can help IT teams win out in this situation by giving them the tools they need to create a ... Continue reading 3 Ways Self-Service Portals Can Help IT Teams Handle Consumerization

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5 Reasons to Double Down on the Self-Service Portal

03/23/2015 by: The SunView Team

Having your trained support workers spending significant amounts of time handling basic incidents and responding to simple service requests is costly and counter-productive. If you can save your workers from these basic, tedious tasks, you can free them up to put more time and effort into more important projects and complex operations. However, the benefits of a self-service portal extends beyond ... Continue reading 5 Reasons to Double Down on the Self-Service Portal

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3 Reasons Self-Service Portals are More Important than Ever

12/22/2014 by: The SunView Team

The IT industry is in a transitional period between traditional ways of supporting business operations and a new climate in which the goal is to empower enterprise users through advanced services. This shift comes in response to a variety of trends, but the result is an environment in which IT teams need to operate with greater efficiency. Furthermore, there is a greater impetus on responding to ... Continue reading 3 Reasons Self-Service Portals are More Important than Ever

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