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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

How Does Self-Service Make Your Help Desk More Efficient?

06/13/2018 by: Jaime Spector

Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical.  Read More

| Self-Service

5 Must Have Features for More Engaging ITSM Self-Service

09/28/2016 by: The SunView Team

In the world of IT service management, there are considerable advantages to allowing users to resolve issues on their own. It harkens back to that old saying about the difference between giving out fish and teaching people how to catch fish all on their own. For the average users - either customers or employees utilizing a website, application or SaaS, self-service affords them capabilities that ... Read More

| Self-Service

Get All Your Self-service Ducks in a Row with Enterprise ITSM Knowledge Management

04/01/2016 by: The SunView Team

How often in your daily life do you wish you had knowledge management built into the way you think? You could have automatic, lossless recall of that day in fifth grade math class when you learned about percentages, instead of scratching your head as you struggle to calculate a decent tip for your waiter. You would never fret about whether you left the stove on accidentally. Holiday thank-you ... Read More

| Self-Service

3 Metrics Driving Enterprise IT Toward More Self-Service Support

03/30/2016 by: The SunView Team

Self-service support desks empower both customers and employees by giving them the resources to solve their own incidents with little or no IT intervention. As the responsibilities of IT professionals vary and expand within the business world, self-service can ease the tension inherent in such a drastic change. What valuable metrics should enterprise IT service management teams keep in mind when ... Read More

| Self-Service

Self-Service - The Key to Avoiding IT Service Desk Nightmares

12/04/2015 by: The SunView Team

Just about every IT service desk has experienced at least one nightmarish incident. In most cases, these disastrous support tickets aren't the complex problems that require creative thinking to solve - those are the tasks that challenge you in a good way. No, ITSM nightmares are those incredibly simple, repetitive and boring support tickets that, for whatever reason, end up turning into ... Read More

| Self-Service