SunView Software Blog

3 Reasons to put Emphasis on Problem Management

10/09/2015 by: The SunView Team

Problem management is one IT service management module that tends to get overlooked by organizations. Incident management gets attention because so many businesses need to find ways to improve everyday efficiency. Change management also gets a great deal of attention, largely because trends like continuous integration and a need to reduce risk are making change operations a point of emphasis in ... Continue reading 3 Reasons to put Emphasis on Problem Management

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Problem Management Vital as IT Operations Accelerate

06/04/2015 by: The SunView Team

As we talk about the challenges brought on by agile development and continuous integration, we often focus on the way these methodologies make change management important for organizations. More frequent, iterative application releases, updates and patches lead to more changes within the configuration, and you need to be prepared to support those changes quickly and efficiently in order to keep ... Continue reading Problem Management Vital as IT Operations Accelerate

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5 Signs You Should Invest in Problem Management

10/03/2014 by: The SunView Team

Problem management is often considered a secondary component of the IT service desk, but it can end up playing a critical role in positioning organizations to make meaningful progress in refining their configuration. A problem management solution lets you identify the underlying issues that are leading to glitches, bugs, workflow problems and other incidents and resolve them. The result is the ... Continue reading 5 Signs You Should Invest in Problem Management

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3 Misconceptions About Problem Management

08/21/2014 by: The SunView Team

Problem management is an incredibly important part of any service management strategy because it helps IT actually solve issues, not just get things back to a functioning state. This may not sound like a priority in every operational setting - sometimes it's easier just to get things running again and move on - but businesses are becoming more dependent on IT all the time and being able to ... Continue reading 3 Misconceptions About Problem Management

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3 Ways for K-12 Schools to Improve Incident and Problem Management

07/15/2014 by: The SunView Team

K-12 schools face unique challenges trying to establish effective support strategies because they often need to help parents and similar stakeholders access materials in a variety of ways. This creates an unpredictable environment in which support teams cannot easily anticipate the devices and network systems customers will be using to access information. Essentially, this setting forces the IT ... Continue reading 3 Ways for K-12 Schools to Improve Incident and Problem Management

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