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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

3 Ways Problem Management Can Help You Get 2016 Off to a Good Start

12/31/2016 by: The SunView Team

Every year is a fresh start for businesses, and getting 2016 off on the right foot can be much easier if your IT service desk is taking advantage of problem management tools. Of all the IT service management tools available to a business, problem management is, perhaps, the most important for companies that want to turn over a new leaf in 2016. Read More

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5 Quick Tips: Finding Success With Problem Management

12/30/2016 by: The SunView Team

Every business is at least a little bit different from other companies. As no two organizations are the same, finding technologies that will have the same positive impact on distinct businesses can be difficult. This isn't to say that out-of-the-box software is not valuable, but instead to point out that companies will need to develop their own methods to maximize the value of the technologies ... Read More

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Problem Management 101: Understanding What This ITSM Module Can Do For You

12/29/2016 by: The SunView Team

Problem management is often a secondary, or even tertiary consideration for organizations trying to maintain an efficient and valuable IT service desk. In many cases, problem management is exciting, but it also gets pushed to the back burner. Solutions like change management tend to get prioritized because they are seen as essential to maintaining stable operations. Problem management, on the ... Read More

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Problem Management - A Weed Killer for Your IT Garden

12/28/2016 by: The SunView Team

In many ways, an IT configuration is like a garden, and organizations that want to strive for ITSM excellence need problem management to do the weeding. IT service management maturity hinges on being able to eliminate the operational roadblocks that prevent IT and support teams from operating efficiently. Problem management makes this possible by identifying the underlying areas of concern in the ... Read More

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Problem Management and Analytics - Putting Data to Work on Your Service Desk

12/23/2015 by: The SunView Team

The recent rise of big data has led to more conversations about analytics in a wider variety of segments. Even if a company isn't going all in on big data, it can use analytics principles to use large amounts of unstructured data to create meaningful business value. This is a central component in problem management. The advanced IT service desk module uses all of the data pertaining to the ... Read More

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