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SunView Software Blog

What is Knowledge-Centered Support (KCS) and Why is It Important?

12/05/2017 by: Jaime Spector

What is Knowledge-Centered Support (KCS) and Why is It Important?

As we head further into a future forged by digital transformation, IT’s obligation to minimizing the ever-increasing volume of requests on the service desk is paramount to the overall success of the business. It’s crucial for ITSM teams to be productive and make the most of their time. However, when roughly 67% of service desks spend the majority of their days in the trenches, firefighting ... Read More

| kcs / knowledge management / self-service

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