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SunView Software Blog

ITSM Tools in Healthcare: How Can They Help?

06/19/2019 by: Jaime Spector

The way healthcare practitioners treat patients has changed from even a decade ago. There are far more technological resources at hand to aid treatments. As such, those technologies must be managed.  Read More

| ITSM / Healthcare

How ITSM Tools Deliver Value for Organizations

06/12/2019 by: Jaime Spector

When you’re considering investing in new software, you have to demonstrate how it provides value to both your department and the organization. In some cases, that’s a difficult task to accomplish. However, when it comes to ITSM solutions, explaining how ITSM software delivers value is easy.  Read More


Why ITSM Matters to Healthcare

06/05/2019 by: Jaime Spector

It’s an inescapable fact: the healthcare industry needs ITSM tools. There are IT systems that need management as well as users who need permissions (and support).  Read More


Tips for How to Improve Your Service Desk

05/30/2019 by: Jaime Spector

When end-users at your company hear the phrase “service desk,” what comes to mind for them? Do they think of a business unit that provides excellent service to end-users? Or, does it conjure negative associations, such as having to wait for days or longer to get the help they need for issues that keep them from working?  If you think that end-users are probably picking the second answer, all hope ... Read More


What Kind of Value Can ITSM Tools Deliver to Your Business?

05/22/2019 by: Jaime Spector

Many executives outside of the IT department see that particular business unit as a cost center. That’s not the case, though – IT is actually a business enabler. Moreover, the tools it implements aren’t expenditures that simply cost the firm money; they can deliver value.  Read More

| IT Service Management / ITSM

ITSM Analytics: The Key to Understanding Service Desk Metrics

05/16/2019 by: Jaime Spector

If someone asked you what was going on at your service desk, how would you answer? Would you have a set of answers at the ready, or would you have to guess at your service desk’s performance?  Read More

| IT Service Management / ITSM

ITAM vs. ITSM: What's the Difference?

12/19/2018 by: Jaime Spector

  If you’ve ever run the term “ITAM vs. ITSM” through Google, you’ll get search results that will tell you that ITAM and ITSM should be separate, because they’re two distinct concepts. You’ll also get search results that say that ITAM and ITSM should be grouped together. Which search results should you read?  Read More


Best ITSM Thought Leaders of 2018

11/01/2018 by: The SunView Team

The concept of ITSM has existed for decades. That being said, technology continues to evolve, as do best practices. To make sense of these changes (and to make the right choices), we rely upon the opinion of experts in the field.  Read More

| Thought Leaders / ITSM

Why Your "Smart" ITSM Solution Must Contain an ESM Module

09/27/2018 by: Jaime Spector

What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service?  Read More

| ITSM / esm / enterprise service management

4 Ways to Reduce Workload on the Service Desk

08/15/2018 by: Jaime Spector

  If we’ve learned anything from the rise of digital transformation, it’s that organizations often struggle to keep pace with the increase in requests on the service desk. Year over year, organizations are taking on more end users, applications, systems, and devices. Read More

| Process Automation / ITSM