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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

How IT Can Effectively Manage the Remote Workforce: 5 Best Practices You Can Follow

06/12/2020 by: Jaime Spector

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| ITSM / best practices / Remote Workforce

Why ITSM is Critical During COVID-19 For Remote Working

04/16/2020 by: Jaime Spector

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| ITSM

ITSM Software's Popularity Is Fueled by Its Boost in Employee Satisfaction

01/29/2020 by: Jaime Spector

ITSM tools will only grow in popularity in the coming years. There are a few reasons for that surge. One of the reasons is that they can actually improve employee satisfaction. Read More

| ITSM

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: Jaime Spector

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Read More

| ITSM / AI for ITSM

Why Should You Care about Change Management in 2020?

01/08/2020 by: Jaime Spector

A new decade is upon us! Are you ready to take advantage of all of the new opportunities available? Part of being ready to change means being able to manage change. Read More

| ITSM

How to Improve Your Help Desk in 2020

12/11/2019 by: Jaime Spector

Does your IT help desk actually help people? Or would end-users say that they feel more helpless than helped when they come to your department for answers?  There is a way to make your help desk operate more efficiently (which has the added benefit of boosting end-user satisfaction) – use ITSM tools. Read on to learn how ITSM solutions boost help desk efficiency while ensuring that end-users get ... Read More

| ITSM

How ITSM Reduces Downtime in the Financial Industry

12/04/2019 by: Jaime Spector

If someone were to ask you how much downtime costs your company, how would you respond? Would you know that it can actually be thousands of dollars per minute?  No financial services firm, no matter how successful, has that kind of money to waste on downtime. However, there’s good news. ITSM tools help you avoid expensive downtime by applying change management best practices, preventing ... Read More

| ITSM

Improve Communication during the Change Management Process

11/01/2019 by: Jaime Spector

“There is nothing permanent except for change,” goes the saying. In the business world, some might add the caveat “except for the fact that it’s communicated poorly.” While change can be vital, positive, and in some cases, long overdue, it’s not always made clear what’s changing, who it affects, and why. Read More

| ITSM

Does Your Business Need AI-Enabled ITSM?

10/18/2019 by: Jaime Spector

Are you considering implementing an AI-enabled ITSM solution? You probably have a number of questions – is this the right step for me? What benefits am I going to gain from this?  While AI has received a great deal of attention in the news (not all of it positive), there’s still a great deal of skepticism about whether AI is truly necessary for the enterprise. AI-enabled ITSM tools are an ... Read More

| ITSM

Intelligent ITSM: What It Is and Why It's Beneficial

10/02/2019 by: Jaime Spector

AI is transforming technologies in every industry. It’s rapidly becoming part of our everyday lives, and for good reason – AI has the power to make processes more efficient and easier. That holds true of ITSM processes. Read More

| ITSM / AI for ITSM