SunView Software Blog

Why is ITIL Critical in Today’s IT Environment?

06/22/2017 by: Frank App

There’s a great deal of information available on the Internet regarding ITIL and why it continues to be the industry standard for governing ITSM (Information Technology Service Management) in the enterprise. Read More


Exploring Immutable Code & the ITIL Configuration Management Database

06/06/2017 by: Stephen Mann

  Over the last two decades, configuration management tools, i.e. those that effect and/or record a change, have multiplied in number however the associated thinking doesn’t seem to have changed much. But are we on the cusp, finally, of a big change?If cloud is changing what we manage and DevOps is changing how we manage it, in the middle of it all we are not only seeing new, different tools but ... Read More

| ITIL / CMDB / Configuration Management

How ITIL and ITSM Automation Needs to Shrink the Process Gap

04/05/2017 by: Stephen Mann

  If you've ever visited the UK - well, London to be accurate - and have travelled on the underground (tube) system, then you'll have seen signs, and heard the public announcements, that say "Mind the gap." The US equivalent would probably be "Beware the gap." It's a warning that there's a physical gap between the platform and the tube train, and that dropping or losing things (including oneself) ... Read More

| ITIL / IT Service Management / Process Automation

5 Elements That Make Up the ITIL Service Desk

04/09/2015 by: The SunView Team

The IT Infrastructure Library has established best practices and operational frameworks to help organizations provide efficient and reliable IT service management processes. This process began decades ago when ITIL initially emerged as a leading ITSM framework, and the reference guide has continually evolved and matured over time. Frequent updates and additions to ITIL have made the best ... Read More

| ITIL / IT Service Management / IT Operations / Change Management

4 Ways to Use Advanced Analytics in Service Desk Forecasting

05/15/2014 by: The SunView Team

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| ITIL / IT Operations

4 Steps to Creating an ITIL-Based Service Management Plan

03/17/2014 by: The SunView Team

The IT Infrastructure Library features such a complex and fully-featured set of best practices that it can be hard for IT leaders to get started with the advance service management framework. One way to overcome this barrier and get ITIL-based service management plans off to a good start is to begin differentiating between various types of operations through service request management strategies. Read More

| ITIL / IT Service Management

4 ITIL Facts for Campus IT

01/13/2014 by: The SunView Team

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| Industry / ITIL

3 Steps to Improve Operational Efficiency to Support Sustainability Goals

10/09/2013 by: The SunView Team

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| ITIL / IT Operations

The 3 Wins from ITIL Adoption

11/05/2012 by: The SunView Team

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The 4 Steps in ITIL Service Portfolio Management

10/16/2012 by: The SunView Team

    One of the most important roles an IT Organization can provide is the Lifecycle Management or Portfolio Management of their services. This requires a high level of maturity for the organization but is an advanced step in the implementation of an ITIL-based ITSM solution. Read More

| ITIL / IT Operations