In this THREE-PART SERIES, we explain how and why Collaboration is the Core of Service Management Excellence. In Part 1, we discuss The Value of Omnichannel Self-Service in the Digital Age and how it aligns all your company’s existing modes of communication into a single customer-focused experience. Offering options in the way that your customers engage with IT is essential to providing the best ... Continue reading Collaboration is the Core of Service Management Excellence
This is the FIRST blog in our series that unravels the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In this article, we explain how AI is enabling the transformation of IT Service Management (ITSM) systems in 2021 and beyond. Our second article examines why Companies Bet BIG on Conversational UI and Virtual Agents, as the influx of billions of dollars is fueling ... Continue reading AI Enables the Transformation of ITSM in 2021 and Beyond
In this THREE-PART SERIES, we unravel the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In Part 1, we explain how AI Enables the Transformation of ITSM in 2021 and Beyond. Once your organization overcomes the paradigm shift involved in moving from a traditional IT Service Management (ITSM) solution to an AI-powered ITSM, it is enabled to respond to end-user queries ... Continue reading What is AITSM and Why Do CIOs Need to Face It?
IT Service Management (ITSM) is a customer-focused approach to managing information technology tasks with an emphasis on continually improving efficiency and effectiveness, while reducing cost. The objective of ITSM is to ensure that the right people, processes, and technology are put in place so your organization can achieve its business goals and objectives. Continue reading Business Insights: AI-Powered IT Service Management (ITSM)
This is the SECOND blog in our series that solves the equation that has been puzzling IT professionals ever since the acronym “ESM” gained traction on the Internet: Does ITSM + EAI = ESM? In our first blog post, we explained The Evolution of Enterprise Service Management (ESM), while this article outlines the steps you should take for shifting your corporate culture from ITSM to ESM. In our third ... Continue reading Shifting Your Corporate Culture from ITSM to ESM