This is the THIRD blog in our series that that explains how Extending the Reach of IT Service Management (ITSM) can benefit your organization much like XaaS has helped companies like Spotify, Netflix, and Amazon turn shoppers into engaged subscribers. In our first blog post, we talk about What Sparks ITSM into “x Service Management (xSM),” where ‘x’ marks the next department that wants (needs) to ... Continue reading 8 Ways to Break Through the Walls Around ITSM
This is the SECOND blog in our series that explains how Extending the Reach of IT Service Management (ITSM) can benefit your organization much like XaaS has helped companies like Spotify, Netflix, and Amazon turn shoppers into engaged subscribers. In our first blog post, we talk about What Sparks ITSM into “x Service Management (xSM),” where ‘x’ marks the next department that wants (needs) to ... Continue reading 5 Key Trends that Indicate ITSM is Evolving Beyond IT
This is the FIRST blog in our series that explains how Extending the Reach of IT Service Management (ITSM) can benefit your organization much like XaaS has helped companies like Spotify, Netflix, and Amazon turn shoppers into engaged subscribers. In this article, we talk about What Sparks ITSM into “x Service Management (xSM),” where ‘x’ marks the next department that wants (needs) to utilize ... Continue reading What Sparks ITSM into “x Service Management (xSM)”?
Software-as-a-Service (SaaS) is a method of software delivery that allows data to be accessed from any device that has an Internet connection and a Web browser. While the “idea” of SaaS has been around since the 1960s, the Web-based technology required to support SaaS did not mature until the late 1990s. Around that time, companies like Salesforce began offering traditional enterprise solutions ... Continue reading Extending the Reach of IT Service Management (ITSM)
This is the SECOND blog in our series that explains why Collaboration is the Core of Service Management Excellence. In our first blog post, we explained The Value of Omnichannel Self-Service in the Digital Age and how it aligns all your company’s existing modes of communication into a single customer-focused experience. In this second article, we explain The Impact of Collaboration on Business ... Continue reading The Impact of Collaboration on Business Performance
