Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many employees are concerned about being replaced by computers, especially those who work at help desks. Continue reading Will AI Take Service Desk Jobs?
Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it comes to AI and service desk management. Continue reading Does AI Have a Role on the Service Desk?
How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with the speed and effectiveness of your service desk? Continue reading Streamline Service Desk Operations with Machine Learning and AI
What is the number one dilemma of the CIO trying to support and bring value to the business? While managing a core IT staff and driving innovation through technological services are primary concerns, the main priority that is always top-of-mind usually comes down to one thing – cost. How much overhead cost will it take to implement and manage this new ITSM solution? How can we grow and expand ... Continue reading 5 Ways to Reduce Service Desk Costs
Companies view the adoption of SaaS applications as a way to improve their operations by lowering costs, driving efficiencies and encouraging innovation. The appeal of the cloud environment is that it has a low barrier to entry, it’s flexible and scalable, it allows companies to quickly deploy applications and it leaves the management of IT resources to the cloud provider. Continue reading Effective Ways of Measuring the Success of SaaS App Implementation