Discussions around the IT service desk, understandably, tend to focus on how they impact an organization's technology operations. The right service desk solution can help an organization add stability, refinement, and speed to its IT and support operations. Incident management streamlines support ticket prioritization and resolution. Equipping a your IT service desk with the best platform, you ... Continue reading 3 Ways an Advanced IT Service Desk Transforms Your Business
Welcome to our Blog Roundup, our monthly feature that highlights some of the best content from the SunView blog. Each month we post many articles we believe CIOs and IT leaders will value highly. The curated pieces below are ones we think you will be interested in. Continue reading June Blog Roundup: 5 Must-Read Service Desk Articles
Here’s a question that we come across all the time: is there actually a difference between a service desk and a help desk? Many people use the terms interchangeably, which adds to the confusion. Does it really matter, though? Continue reading Help Desk vs. Service Desk: Do the Differences Matter?
Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical. Continue reading How Does Self-Service Make Your Help Desk More Efficient?
How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner? Continue reading What Do You Need to Do to Make Your Service Desk More Efficient?