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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

3 Ways an Advanced IT Service Desk Transforms Your Business

10/27/2020 by: The SunView Team

Discussions around the IT service desk, understandably, tend to focus on how they impact an organization's technology operations. The right service desk solution can help an organization add stability, refinement, and speed to its IT and support operations. Incident management streamlines support ticket prioritization and resolution. Equipping a your IT service desk with the best platform, you ... Read More

| IT Service Desk

June Blog Roundup: 5 Must-Read Service Desk Articles

05/27/2020 by: The SunView Team

Welcome to our Blog Roundup, our monthly feature that highlights some of the best content from the SunView blog. Each month we post many articles we believe CIOs and IT leaders will value highly. The curated pieces below are ones we think you will be interested in. Read More

| IT Service Desk

What Do You Need to Do to Make Your Service Desk More Efficient?

05/31/2018 by: The SunView Team

How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner? Read More

| IT Service Desk

Will AI Take Service Desk Jobs?

04/11/2018 by: The SunView Team

Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many employees are concerned about being replaced by computers, especially those who work at help desks.  Read More

| IT Service Desk / Artificial Intelligence

Streamline Service Desk Operations with Machine Learning and AI

02/07/2018 by: The SunView Team

How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with the speed and effectiveness of your service desk? Read More

| IT Service Desk / Artificial Intelligence