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SunView Software Blog

June Blog Roundup: 5 Must-Read Service Desk Articles

05/27/2020 by: The SunView Team

Welcome to our Blog Roundup, our monthly feature that highlights some of the best content from the SunView blog. Each month we post many articles we believe CIOs and IT leaders will value highly. The curated pieces below are ones we think you will be interested in. Read More

| IT Service Desk

What Do You Need to Do to Make Your Service Desk More Efficient?

05/31/2018 by: Jaime Spector

How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner? Read More

| IT Service Desk

Will AI Take Service Desk Jobs?

04/11/2018 by: Jaime Spector

Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many employees are concerned about being replaced by computers, especially those who work at help desks.  Read More

| IT Service Desk / Artificial Intelligence

Streamline Service Desk Operations with Machine Learning and AI

02/07/2018 by: Jaime Spector

How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with the speed and effectiveness of your service desk? Read More

| IT Service Desk / Artificial Intelligence

5 Ways to Reduce Service Desk Costs

11/10/2017 by: Jaime Spector

What is the number one dilemma of the CIO trying to support and bring value to the business? While managing a core IT staff and driving innovation through technological services are primary concerns, the main priority that is always top-of-mind usually comes down to one thing – cost. How much overhead cost will it take to implement and manage this new ITSM solution? How can we grow and expand ... Read More

| IT Service Desk