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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

Machine Learning, IOT and ITSM: The Future of Service Requests

08/02/2016 by: The SunView Team

Machine learning may be on the razor's edge of technology at the moment, but the truth is many consumers are already well acquainted with its power, whether they know it or not. It's the engine behind recommendation lists on our favorite consumer websites and applications. It's the algorithms behind image search capabilities. Chances are, however, even if the average user cannot define machine ... Read More

| IT Operations Management

3 Ways the IT Service Desk Team Can Support Cloud Computing

09/18/2015 by: The SunView Team

Cloud computing is no longer the highly hyped new technology taking hold in the enterprise. Instead, it is an accepted, common part of enterprise IT strategies. This change has happened over the course of the past few years, but the reality of the cloud market is that businesses aren't talking about whether they will or won't use the cloud anymore. Instead, all of the conversations seem to be ... Read More

| IT Service Management / IT Operations Management

3 Use Cases That Prove Service Desk Efficiency

09/08/2015 by: The SunView Team

Organizations that get the most out of their service desk experience typically see benefits like improved productivity, increased stability and smoother paths to innovation. These gains, however, can be difficult to measure with precision when it comes time to figure out how your service desk drives operational efficiency. You can find some metrics to support ROI calculation, but measuring ... Read More

| IT Service Desk / Asset Management / IT Operations Management

5 Ways to Prove the Importance of the Service Desk

08/31/2015 by: The SunView Team

The IT service desk plays a critical role in helping organizations support business users and make sure enterprise technology works as consistently as it should. This primary role for the service desk creates a situation in which most corporate leaders look at IT service management solutions as a cost sink. ITSM solutions are a necessary component of doing business, but executives can often be ... Read More

| IT Operations Management

5 Steps to Employing Effective Configuration Management Database

06/24/2015 by: The SunView Team

Configuration management databases (CMDB) are invaluable in giving organizations better transparency and control over their IT operations. This is possible because a well-maintained CMDB identifies all of the configuration items within the IT setup, defines how they relate to one another and provides a roadmap for how different processes revolve around those systems. Want to make a complex ... Read More

| Asset Management / IT Operations Management