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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

Looking Ahead: IT’s Evolving Role in the Face of Digital Transformation

09/26/2017 by: The SunView Team

Lately, it seems like the hot button issue among those in the IT service management space is where they see IT going and its role in the new digital enterprise. The latter of this debate is the key, as we know that “IT” is less about the technology and processes implemented in the organization, and more about its real-world use cases and how it improves the business overall. Read More

| IT Service Management / IT Service Desk / Artificial Intelligence / IT Operations Management

IT in 2017: Exploring The New Demands of the CIO

07/19/2017 by: The SunView Team

IT has never really been about the "IT". It has always been about the business use cases in which IT is employed, and the better business outcomes it helps to deliver. In 2017, this need for better business outcomes (from IT) is more important than ever, and in every part of business operations. Read More

| IT Service Management / IT Operations Management

15 IT Skills That Employers Need in 2017 and Beyond

07/13/2017 by: The SunView Team

Despite global shifts in hiring and radical changes to how businesses approach traditional IT, the job market for the Information Technology (IT) looks bright. The demand for smart and capable software developers, engineers, support operators, network and security administrators, etc., is expected to increase as CIOs look to expand their hiring efforts and fill out their teams. Read More

| IT Operations Management

How Predictive Analytics is Reshaping Enterprise Reporting

03/01/2017 by: The SunView Team

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| IT Operations Management

Machine Learning, IOT and ITSM: The Future of Service Requests

08/02/2016 by: The SunView Team

Machine learning may be on the razor's edge of technology at the moment, but the truth is many consumers are already well acquainted with its power, whether they know it or not. It's the engine behind recommendation lists on our favorite consumer websites and applications. It's the algorithms behind image search capabilities. Chances are, however, even if the average user cannot define machine ... Read More

| IT Operations Management