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ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

Looking Ahead: IT’s Evolving Role in the Face of Digital Transformation

09/26/2017 by: Jaime Spector

Lately, it seems like the hot button issue among those in the IT service management space is where they see IT going and its role in the new digital enterprise. The latter of this debate is the key, as we know that “IT” is less about the technology and processes implemented in the organization, and more about its real-world use cases and how it improves the business overall. Read More

| IT Service Management / IT Service Desk / Artificial Intelligence / IT Operations Management

IT in 2017: Exploring The New Demands of the CIO

07/19/2017 by: Stephen Mann

IT has never really been about the "IT". It has always been about the business use cases in which IT is employed, and the better business outcomes it helps to deliver. In 2017, this need for better business outcomes (from IT) is more important than ever, and in every part of business operations. Read More

| IT Service Management / IT Operations Management

15 IT Skills That Employers Need in 2017 and Beyond

07/13/2017 by: Jaime Spector

Despite global shifts in hiring and radical changes to how businesses approach traditional IT, the job market for the Information Technology (IT) looks bright. The demand for smart and capable software developers, engineers, support operators, network and security administrators, etc., is expected to increase as CIOs look to expand their hiring efforts and fill out their teams. Read More

| IT Operations Management

How Predictive Analytics is Reshaping Enterprise Reporting

03/01/2017 by: Stephen Mann

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| IT Operations Management

10 Tips for Improving Your Service Desk's Knowledge Management

02/01/2017 by: Stephen Mann

Over the last couple of years, the importance of knowledge management to IT service management (ITSM) and service desk operations in particular has increased. IT organizations are tasked with "doing more with less (people)" - or the growing complexity of the IT estate, including the continuing impact of bring your own device (BYOD) and "shadow IT." There's now also the need for effective ... Read More

| Automation / IT Operations Management