SunView Software Blog

Looking Ahead: IT’s Evolving Role in the Face of Digital Transformation

09/26/2017 by: The SunView Team

Lately, it seems like the hot button issue among those in the IT service management space is where they see IT going and its role in the new digital enterprise. The latter of this debate is the key, as we know that “IT” is less about the technology and processes implemented in the organization, and more about its real-world use cases and how it improves the business overall. Continue reading Looking Ahead: IT’s Evolving Role in the Face of Digital Transformation

| IT Service Management / IT Service Desk / Artificial Intelligence / IT Operations Management

IT in 2017: Exploring The New Demands of the CIO

07/19/2017 by: The SunView Team

IT has never really been about the "IT". It has always been about the business use cases in which IT is employed, and the better business outcomes it helps to deliver. In 2017, this need for better business outcomes (from IT) is more important than ever, and in every part of business operations. Continue reading IT in 2017: Exploring The New Demands of the CIO

| IT Service Management / IT Operations Management

15 IT Skills That Employers Need in 2017 and Beyond

07/13/2017 by: The SunView Team

Despite global shifts in hiring and radical changes to how businesses approach traditional IT, the job market for the Information Technology (IT) looks bright. The demand for smart and capable software developers, engineers, support operators, network and security administrators, etc., is expected to increase as CIOs look to expand their hiring efforts and fill out their teams. Continue reading 15 IT Skills That Employers Need in 2017 and Beyond

| IT Operations Management

How Predictive Analytics is Reshaping Enterprise Reporting

03/01/2017 by: The SunView Team

Continue reading How Predictive Analytics is Reshaping Enterprise Reporting

| IT Operations Management

3 Ways the IT Service Desk Team Can Support Cloud Computing

09/18/2015 by: The SunView Team

Cloud computing is no longer the highly hyped new technology taking hold in the enterprise. Instead, it is an accepted, common part of enterprise IT strategies. This change has happened over the course of the past few years, but the reality of the cloud market is that businesses aren't talking about whether they will or won't use the cloud anymore. Instead, all of the conversations seem to be ... Continue reading 3 Ways the IT Service Desk Team Can Support Cloud Computing

| IT Service Management / IT Operations Management